Field Technician II - Louisville KY

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Field Technician II to be primarily responsible for performing duties associated with hands on functions within the telecommunications industry. The Field Technician II will perform a variety of functions based on the need of their assigned geographic area. They operate under some supervision. The Field Technician II will be moderately proficient in the troubleshooting and maintenance of various types of equipment noted. They will have a strong technical, mechanical and electrical background and be familiar and proficient around all major manufacturers of transport equipment, high voltage electrical systems, DC power plant as well as knowledge of critical infrastructure, ISP/OSP and all associated test systems to include optical, electrical and power testing equipment associated with the telecommunications Industry.  The Field Technician II will proficiently install, test or turn up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment with limited supervision from the team lead or manager.  They also troubleshoot and handle maintenance of various types of equipment noted.  The assigned shift may vary based on needs of the business and typically includes an "On-Call" shift rotation.

**This individual will cover Kentucky and Southern Indiana areas and will ideally reside in the Louisville, KY metro area.

Responsibilities:

• Perform installation and installation commissioning's, troubleshooting, and handling of optical transmission systems with guidance from leadership.

• Perform OTDR, Ethernet, BER, and SONET acceptance testing.

• Complete installation, decommissioning, and troubleshooting problems of network and customer services.

• Provide preliminary site surveys for building entrance construction requirements and equipment space availability.

• Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.

• Ownership for understanding, learning, and executing our industry's "best practice standards" for installation, maintenance, troubleshooting, and safekeeping of the network.

• Participate in conference calls or meetings related to projects and processes.

• Installation, labeling, cleaning, and testing of fiber optic patch cords.

• Sometimes assigned to outside plant network in a given market, including metro and long haul fibers.

• Proactively seek and identify potential network problems and report these issues before becoming service affecting events. This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines.

• Meet documented objectives and goals as business needs define.

• Write routine reports, fill out documentation such as site surveys and audit reports as well as effectively communicate with customers, management, peers, and contractors, as well as other members of the organization.

• Resolve problems involving several concrete variables in standardized situations as use deductive reasoning skills to improve the customer experience and network performance.

• Conduct a daily inspection of company issued vehicle to ensure it is in a safe operating condition.

• Follow all personal safety policies and procedures.

• Inspect cabinets, buried cable, construction sites, and other facilities outdoor in various environments, weather conditions, temperatures, exposed to local flora and fauna. 

• Assist other employees with tasks as needed.

• Act as an informal resource for less experienced Field Technicians.

• Participate in on-call schedule rotation 24/7/365, dispatch, and overtime.  

• Work occasional long shifts with overnight travel as necessary.

• Other duties as assigned.

Qualifications:

• High school diploma or equivalent required.  Basic telecom and/or industry safety training a plus.

• Minimum of two (2) years of relatable experience.

• Must be able to maintain