Jobs and Careers

Sr. Knowledge Management Specialist

Travis Credit Union

United Statesfull_timeVerifiedPosted 16 Jun 2026

💰 $132,205/yr($90,085/yr – $132,205/yr)

About the role

Schedule: Monday-Friday

40 hours/week

Hybrid - 2 days onsite

Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo.

We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available).

Summary: Travis Credit Union’s (TCU) Knowledge Management (KM) Specialist designs, governs, and continuously improves the knowledge ecosystem to ensure employees have access to accurate, trusted, and usable knowledge to perform their work effectively. This position serves as a specialized knowledge professional and internal consultant, providing leadership in knowledge management as both a disciplined practice and an enabling capability.

The KM Specialist operates with a high degree of professional rigor, applying analytical, project management, and systems-thinking skills to mature KM and drive measurable outcomes. This role leads through influence and partnership to ensure knowledge is trusted, adopted, and continuously improved across the organization.

Profile:

Manages the narrative around KM and the knowledge platform (Ask Travis) by monitoring perception, addressing negative or inaccurate assumptions, and reinforcing the value and purpose of knowledge management.
Proactively socializes KM strategy, knowledge platform (Ask Travis) capabilities, updates, and changes by engaging directly with employees, sharing progress, addressing misconceptions, and preventing information gaps.
Applies generative AI (GenAI) and AI-enabled capabilities in alignment and compliance with company policy to optimize search, improve content consistency and quality, identify knowledge gaps, and enhance how employees discover and use knowledge.
Stays current on KM analytics and industry trends and leads KM readiness for emerging capabilities by researching practices, evaluating applicability, coordinating cross-functional review, testing, piloting, training, and ensuring governance alignment.
Serves as a specialized knowledge professional and internal consultant by assessing organizational needs, advising leaders and business units, and recommending evidence-based KM practices and improvements.
Designs, governs, and continuously improves knowledge management by defining governance frameworks, content standards, lifecycle processes, operating models, and decision structures and ensuring consistent adoption across business units.
Leads KM governance execution and decision-making by facilitating the governance committee, guiding prioritization and approvals, documenting outcomes, and ensuring follow-through on actions.
Acts as the functional and technical Subject Matter Expert (SME) for the knowledge platform (Ask Travis) by governing content structures, roles, permissions, workflows, reporting, intake mechanisms, and analytics to ensure consistency and quality.
Owns content quality and lifecycle management by defining requirements for structure, metadata, versioning, review cadence, retirement, and deletion and by consolidating, cleaning up, and strengthening content based on usage and analytics.
Defines, manages, and enables the SME operating model by establishing selection criteria, onboarding and training expectations, accountability measures, and providing coaching, feedback, and ongoing performance support.
Develops and applies KM analytics and insights by delivering dashboards and executive summaries, identifying risks, gaps, and governance non-compliance, and driving prioritization, performance management, and continuous improvement.