Sr. Manager, Program Management

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

The Program Manager (PM) Sr Manager is responsible for providing program/project oversight, day-to-day management, leadership, direction, and administration across the full project lifecycle. The PM Sr Manager, requiring minimal supervision, will be responsible for effectively managing team/stakeholder expectations and engagement through clear communication of roles and responsibilities and regular status updates. The PM Sr Manager may oversee the work of other Project Managers and be responsible for providing timely, written feedback on project and performance reviews.

ACCOUNTABILITY:
Management of assigned projects including team formation and management, plan creation (scope, schedule, and budget), and project execution. Deliver all assigned projects in full compliance with CVS Health standards and as documented in formal project requirements, on-time, on-budget, and with high quality. Skilled delegation and leadership by example to help CVS Health develop our people to their full potential while delivering top performance. Ensuring all project needs are met through proactive engagement of support teams and in compliance with PM process standards.

PRIMARY DUTIES AND RESPONSIBILITIES:
 

·         Lead large, cross-organizational programs and projects with high visibility and critical timelines.

·         Drive successful delivery of all programs and projects on time, within scope, within budget, and in full compliance of CVS Health requirements

·         Resolve complex business issues / risks and understand when to escalate to ensure resolution

·         Define and document project scope, ensuring all relevant subject matter experts are engaged to produce competent and comprehensive requirements

·         Work with business users and owners to understand their needs and translate into final project deliverables

·         Produce a detailed project plan and monitor and control activities to remain on plan

·         Produce regular and thorough stakeholder communications

·         Manage resource availability, allocation, and project financials where applicable

·         Manage changes to scope, schedule, and cost

·         Ensure required project artifacts are completed and stored in the project repository

·         Helps on board and mentor new PMs

·         Identifies and implements process improvements related to the project management standards for the team

Required Qualifications

·         7+ years successful Program/Project Management of medium to large scale strategic programs and projects.

Preferred Qualifications

·         Deep understanding of project methodologies such as Agile, etc.

·         Experience with project management tools such as MS Project, Service Now, Planview, Quickbase, Airtable, Asana, etc.

·         Strong Microsoft O365 skills

·         Excellent verbal and written communication skills

·         Experience working with multiple teams, delegating work, and ensuring team efficiency

·         Project Management certification

·         Health care, insurance, or pharmacy experience is a plus