Executive Assistant

Smartsheet is looking for an Executive Assistant to support the Global Head of Customer Support & Operations and VP of Solutions. The ideal candidate will be proactive, flexible, resourceful, and efficient while maintaining the highest level of confidentiality, integrity, and professionalism. The candidate will serve as a strategic partner to both leaders. 

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You will primarily report to the Global Head of Customer Support & Operations. This role is Hybrid-eligible. Candidates based in the Central or Eastern Time Zone. This role will require traveling 15-20% of the time per quarter to support Quarterly Business Review meetings.  

You Will:

• Develop a deep understanding of critical components of the business and key partnerships, in order to provide strategic support, anticipate needs, and provide suggestions and advice to the Global Head of Customer Support & Operations and VP of Solutions.
• Manage calendaring for both internal and external events for the Global Head of Customer Support & Operations and VP of Solutions.
• Arrange travel plans and itineraries as well as manage expense reports for the Global Head of Customer Support & Operations and VP of Solutions.
• Prepare meeting agendas and materials, and coordinate logistics for various meetings and events, both internal and external in various locations.
• Work closely with leadership on key initiatives, business operations, and various team events (offsites, team-building, etc.).
• Draft correspondence for review and distribution.
• Liaison with company leaders outside of the Support and Solutions groups internal/external partners and other teams on behalf of the team.
• Partner with the Smartsheet EA Team to effectively and efficiently streamline tasks.
• Support key project administration through pre-built Smartsheet tools.
• Provide administrative support for the Global Head of Customer Support & Operations and VP of Solutions, including email/slack aliases, org charts, recognition programs, etc.
• Partner with the World Wide Field Ops. (WWFO) EA team for WWFO project support.
• Build and maintain excellent relationships with team members and with other assistants, including supporting other executive assistants and office team members to maintain continuity and best practices. 
• Take on ad-hoc projects as they arise based on interest in learning and as time permits.

You Have:

• BS/BA degree or equivalent experience.
• Experience working with a senior leadership team (preferred)
• 5+ years of relevant experience as an Executive Assistant or similar role.
• IT literate with comfort using Smartsheet, Gmail, Google Calendar, Google for Work and Microsoft Office.
• Positive, can-do attitude, exceptional organization, communication skills, attention to detail, and follow through.
• An innovative approach to how you get your work done and a willingness to continuously improve.
• The ability to manage highly sensitive or confidential situations and information with professionalism.
• The confidence to work independently, manage shifting priorities, demonstrate good personal judgment, and effectively handle tasks under pressure.
• The ability to work with individuals inside and outside Smartsheet in a way consistent with our values and commitment to service.

Perks & Benefits:

• HSA, 100% employer-paid premiums, or buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal