Workplace Hospitality Director
Compass GroupAbout the role
Position Title: WORKPLACE HOSPITALITY DIRECTOR-ACCENTURE-WASHINGTON,DC
Pay 14
Salary: $115,000-$120,000
Other Forms of Compensation:
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.
Job Summary
The Hospitality Services Director is a highly adaptable, strategic operations leader responsible for driving an elevated hospitality experience across multiple office locations. This individual serves as a trusted partner to the client, providing insight into operational performance, identifying challenges, and leading a proactive, solutions oriented approach. They bring strong leadership skills, objective decision making, and a commitment to upholding all client and company policies while cultivating a collaborative, high performing team environment.
Key Responsibilities:
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•Lead, manage, and inspire a large, diverse team to deliver elevated service across three offices.
•Recruit, train, coach, and develop hospitality staff to ensure consistent service excellence.
•Champion performance evaluations, talent development, and succession planning.
•Foster a collaborative, supportive, and inclusive team environment.
•Partner with the Hospitality Manager and Clients on weekly staffing schedules and coverage planning.
•Ensure all team members adhere to Rapport, company, and client policies.Client Partnership & Strategic Operations
•Build strong, trust-based partnerships with local client stakeholders and align on operational strategy.
•Serve as a key point of contact for escalations, navigating issues with objectivity, professionalism, and clarity.
•Assess decisions with consideration for risk/reward and short /long term implications; communicate impacts proactively with the client.
•Provide insight into current team performance, challenges, and future action plans.
•Drive team and personal accountability toward key KPIs, including training, safety, engagement, and service delivery.Required:
- Experience managing hospitality, workplace experience, operations, or client‑facing teams.
- Demonstrated ability to lead diverse teams across multiple locations.
- Strong communication skills—verbal, written, and interpersonal.
- Ability to make objective, policy‑aligned decisions.
- Strong organizational skills and attention to detail.
- Comfortable with ambiguity and able to adapt to evolving client needs.
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. Whil
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