Manager, Client Communications

Who We Are

Woodruff Sawyer has been an industry leader for over 100 years. As a top insurance brokerage, our clients range from small start-ups to some of the most innovative companies in the world. Here, your unique expertise and perspective helps move companies ahead and your career forward.

We believe in supporting the whole lives and careers of our employees. That’s why, through excellent benefits and opportunities, and a genuinely inclusive and collaborative environment, we create the space for you and your career to flourish.

As an employee-owned company, we build toward the next decade, not just the next quarter. Our independence means you answer to great ideas and client success, not short-term profits, while our ESOP program allows you to build long-term wealth and ownership in the company. At Woodruff Sawyer, you own your future.

How We Work

We are excited to offer a hybrid workplace that we believe is a win for our people, for our business, and for our clients. Our policy has been carefully and thoughtfully designed to combine the benefits of collaborating, learning and mentoring, and bonding with our teams in-person while enjoying the flexibility of working remotely up to 3 days a week.

All roles are hybrid unless otherwise indicated on the job post. Find our office locations here. 

About the Role

As the Client Communications Manager for Employee Benefits at Woodruff Sawyer, you will drive communication strategies and solutions to enhance client experiences. This role offers a platform to showcase your creativity and critical thinking, enabling you to craft and deliver outstanding communication solutions. You will work with a driven team that values inclusion and collaboration. Your contributions will be instrumental in helping Woodruff Sawyer compete in the marketplace, by providing outstanding client experiences.

Key Responsibilities

• Be the go-to expert on Employee Communication solutions and strategies. Support Account Executives in client engagements and planning meetings to ensure flawless execution.
• Develop and nurture relationships with vendors and partners specializing in communication, education, and engagement. Integrate them into our Communications Toolkit or present them to clients as standout features.
• Own the current Core Communication Toolkit and craft future versions tailored to align with market trends. The Communication Toolkit includes benefits guides, benefits microsites, digital communication options, and other related materials.
• Build compelling content for communications pieces, including the Core Communications Toolkit and custom projects crafted in-house for clients. Manage these projects to ensure timely and effective delivery.
• Stay informed about evolving vendors and solutions that improve our capacity to support clients and distinguish our offerings from competitors.
• Utilize proven management experience to monitor, evaluate, and recognize team members’ performance, identifying training opportunities, and supporting team members in their career growth and development.
• Lead and manage team members, resources, and internal processes to achieve communication objectives.
• Monitor trends, solution adoption, and metrics to determine strategies for improvement or changes to our offerings.

Experience & Qualifications

• Demonstrated success in building and managing Employee Benefit Communication programs, with a comprehensive understanding of the vendor landscape.
• A track record of enjoying client-facing strategic discussions and the ability to turn concepts and ideas into successful, measurable deliverables.
• Outstanding presentation and communication skills.
• Proven ability to partner with internal teams (sales and service) to meet client needs.
• Strong project management skills with a history of managing projects to successful completion.
• Minimum of 5 years in crafting, leading, and delivering effective employee benefit communication strategies and programs.
• At least 2 years of management experience, with a focus on leading and mentoring teams.
• Bachelor’s degree or equivalent preferred but not required.
• Proficiency in Publisher, Illustrator, InDesign, and Microsoft Office.

Don’t meet every single preferred qualification? Studies have shown that underrepresented populations are less likely to apply to jobs unless they meet all qualifications. At Woodruff Sawyer we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qu