Head of Household Operations

Role:

If diverse, high-impact projects energize you, thrive in a dynamic environment where no two days look the same, and are passionate about building structure and excellence behind the scenes—our Head of Household Operations role may be the perfect fit.

As the Head of Household Operations, you will serve as the key operational leader overseeing the management of multiple high-end residences, an executive office, and all supporting staff and vendors.

This role is critical to the long-term success of the household and executive operations. You will lead property logistics, staff coordination, vendor relations, tech systems oversight, and ensure white-glove service is maintained across all environments.

Discretion, integrity, and alignment with our core values are non-negotiable. In this role, you will work in close proximity to the founders of the company, representing their standards in every detail and interaction. You must deeply embody the values they’ve built the company upon:

• Sincere Candor
• Unimpeachable Character
• Competitive Greatness

Our founders are mission-driven and visionary leaders. Your job is to ensure their environments run seamlessly so they can stay focused on building the business and leading the team.

We consider the Private Properties & Office Affairs division a cornerstone of the executive operations team. We take immense pride in our work, carrying forward the tone and values of the founders in every task, from managing major estate transitions to overseeing the day-to-day refinement of household and office operations.

In this role, you’ll be responsible for everything from supervising property renovations to coordinating guest and event logistics, managing vendor performance, supporting seasonal and security prep, and ensuring impeccably maintained private and professional spaces.

Responsibilities:

Vendor & Staff Management

• Oversee all vendors and service providers.
• Ensure all vendors and service providers are regularly scheduled and check for quality assurance
  • Landscaping
  • Pest Control
  • Pool Maintenance
  • Trash – Republic Services
  • Utilities – Electricity, Gas, Water

• Manage and supervise housekeeping staff:
  • Establishing cleaning and organizational standards and schedules
  • Conduct regular quality assurance checks
• Coordinate with vendors for events, company gatherings, or guest stays:
  • Manage catering, valet, rentals, staffing, and cleanup

Tech & Network Oversight

• Manage tech vendor(s) for:
  • Wi-Fi coverage and internet speed throughout the home
  • Smart home systems: lighting, climate control, media, and security
  • Troubleshoot tech issues as needed and ensure all systems remain operational
  • Maintain general working knowledge of all in-home technology
  • Conduct regular quality assurance checks

Household Operations

• Conduct regular property walk-throughs and identify maintenance needs
• Track utility usage and prevent waste or overuse
• Use Asana to manage checklists, tasks, and updates
• Use Slack to coordinate with the EA team and vendors
• Route updates, approvals, and issues through the Executive Assistant team prior to homeowner communication

Grocery & Supply Management

• Handle weekly grocery shopping and specialty food or drink orders
• Maintain pantry, fridge, personal care items and household essentials based on preferences

Home Organization

• Ensure home items are organized using an approved organizational vendor
• Maintain and uphold established organizational systems throughout the home
• Conduct regular quality assurance checks

Home Upgrades & Renovation Oversight

• Manage home improvement projects, including:
  • Contractor selection and scheduling
  • Budget tracking and reporting
  • Progress updates communicated via Asana to the EA team

Administrative & Budget Oversight

• Track and organize vendor invoices, receipts, and service contracts
• Prepare and submit monthly summaries to the Lead Executive Assistant
• Monitor costs and identify areas to optimize spending

Security, Seasonal Prep, and Event Support

• Ensure all systems (HVAC, pool, spa, security) are functioning properly
• Prepare the home for seasonal transitions, travel, or guest arrivals<