Managed Services - Site Manager , Airports (Onsite)

Date Posted:

2025-03-06

Country:

United States of America

Location:

HKY31: Hebron CVG Airport 2939 Terminal Drive , Hebron, KY, 41048 USA

Position Role Type:

Onsite

Play a vital role in shaping the future of airport technology and enhancing passenger experiences. If you’re a tech-savvy leader with a passion for solving complex challenges and thrive in fast-paced environments, we want you on our team! 

 

Collins Aerospace, an RTX company, is a leader in advanced technological and intelligent solutions for the global aerospace, commercial aviation, and defense industry. Our Connected Aviation Airports Group provides hardware & systems to airports to support passenger processing.  

 

The Site Manager is responsible for the testing, evaluation, implementation, and support of various platforms (hardware, software, operating systems, and systems tools). We are seeking a forward thinking, committed, and experienced airport / airline professional to join the team. Key responsibilities include working with airport partners and vendors, interfacing with various stakeholders, understanding and troubleshooting airport common use systems, and overseeing the operational satisfaction of our customers. 

 

Regardless of role, we expect excellent interpersonal and communication skills across all hires at Collins Aerospace. We look for candidates who will thrive here, meaning they demonstrate clear communication, embrace open feedback, trust their colleagues, and are driven to execute, deliver, and complete projects independently and efficiently. 

 

What You Will Do: 

• You will work onsite at the Cincinnati/Northern Kentucky International Airport (CVG). Work hours are Monday-Friday 8am to 5pm. 

• Serve as primary customer liaison with a variety of airlines and the Airport Authority; assure continual compliance of service level performance and reporting, ensuring local procedures are in compliance. 

• Oversee the work of subcontractor technicians, ensuring adherence to company quality standards and contractual Service Level Agreements (SLAs). 

• Review technical and customer support specifications and provide recommendations on best value to meet customer requirements. 

• Responsible for overall local network, server and desktop hardware maintenance, system support and necessary escalation of service issues. 

• Maintain regular progress communication with the Airport Authority and take any remedial action for deficiencies. 

• Develop and maintain on-site policies and procedures. 

• Interface with senior management to communicate status of projects. 

• Monitor and ensure services align with SLA’s. 

• Provide consultation and advice to system and network administration in the Common Use platform in the airport. 

• Ensure that all site technicians are trained & certified prior to start of service. 

• Provide continued growth, mentor and career track for staff using Performance Management planning. 

• You will need to obtain and maintain SIDA (Security Identification Display Area) badging and SIDA training. This includes Security Threat Assessment (STA) and a fingerprint-based Criminal History Records Check (CHRC) for access to certain Federally regulated areas at multiple airports. 

• You will be required to lift 25 pounds with or without a reasonable accommodation

 

Qualifications You Must Have: