Senior Director, Managed Services, Digital Marketing

Company

Cox Automotive - USA

Job Family Group

Marketing

Job Profile

Sr Director, Digital Marketing / Communications

Management Level

Sr Director

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 25% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $159,400.00 - $265,600.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Senior. Director, Managed Services will play a key operational leadership role in the Dealer Marketing & Consumer Analytics team. They oversee the VinSolutions, Xtime and Dealer.com Managed Services organizations.  This leader is responsible for executing on the strategic direction set by Consumer Solutions & Dealer Solutions Leadership and the Vice President of Operations of Dealer Marketing, utilizing in-depth industry and subject matter knowledge, analysis, and business expertise. He/she will operationalize and create actionable objectives to deliver on the strategic vision that will transform the day-to-day managed service business, using technology, artificial intelligence and outsourcing and other tools,  leading to a unified client experience that aligns with our companywide initiatives.

Success in this position includes achievement of long-term operational objectives, improved services levels and partnership with Products and Engineering to help drive technological innovations in order to maximize client outcomes.

Managed Services encompasses multiple operational areas, serving 8,000+ customers, generating approximately 100MM in revenue per year with margins exceeding 40%. Leadership of the Managed Services operations spans 4 levels of management, including Directors, Sr. Managers, Managers and Supervisors, and involves leading the operations and 400+ team members supporting the following product families : Invite, Target Pro Plus, and Dealer.com Managed Services with team members located in multiple locations.

This leader will establish and be responsible for business plans that align to the strategic direction set forth by VP+ leadership and benchmark achievement related to: client retention, utilization, and other business metrics reporting and analytics, while monitoring and measuring team’s performance to drive continuous improvement and efficiency. This will entail gathering feedback/input from team, identifying potential gaps/negative trends and bridging those gaps by driving improvement across behavior and people knowledge/development.

Develop and oversee plans for long-term workforce across disciplines in 1:1 Marketing, SEO, Content & Creative, Social, Reputation Management, and Compliance with staffing of client relationship managers, marketing strategists, copywriters, designers, compliance coordinators, campaign coordinators, campaign specialists, SEO specialists, marketing specialists, operation specialists, social coordinators, and reputation management specialists to ensure availability of talent necessary to meet business benchmarks.

This leader will also influence and directly partner with other senior leaders across Retail Solutions disciplines to influence product roadmap & technology enhancements, to provide input for the OEM offerings in all related programs to ensure maximum value to customers and KPIs to business, to align client strategies and interactions across VinSolutions, Xtime, and DDC, to oversee and align managed services pricing and packaging, and to oversee and develop Go To Market strategies.

Responsible for developing a group of thought leaders who can contribute to the creation of an operational plan that will service as the foundation for a menu of rich content through a series of speaker engagements, webinars, white papers and videos.

This candidate will be a proven operational and industry leader that exhibits confident leadership, clear communication, a commitment to generating positive results and the ability to influence and hold others accountable across an organization.

Responsibilities

Operational Execution

• Create & execute departmental operational plans  to efficiently meet client expectations

• Lead the development of business solutions that deepen customer relationships, deliver the brand value proposition, and drive client results.

• Develop the process, discipline and implementation of an annual operational business plan.

• Responsible for pricing m