Senior Client Services Manager

AT A GLANCE

Healthline’s Client Services team is a critical Digital Ad Sales function. The Client Services Team is responsible for working with sales, clients and internal HL team members to help foster successful programs and client satisfaction.

The Senior Client Services Manager works closely with assigned Sales Directors to manage agency relationships and deliver successful digital media campaigns. You are organized, highly detail oriented, can thrive in a deadline driven environment and apply quantitative and qualitative thinking to client work. This is an ideal position for a candidate looking to grow their digital advertising experience with a winning sales spirit while gaining client and agency exposure.

Where You'll Be

To prioritize togetherness, culture, and accountability, RVO Health operates on an in-office work schedule. We expect employees to work from our NYC office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

Address: 250 Park Ave S Floor 6 New York, NY 10003

What You’ll Do

• Manage booked direct ad sales revenue with Sales partners
• Post – sales campaign/client management with white glove service
• Launch campaigns smoothly ensuring campaign alignment per clients’ business rules
• Align client KPIs and collaborate with Performance team to meet goals
• Closely monitor pacing and performance
• Collaborate with AdOps to monitor delivery of campaigns to mitigate revenue risk
• Confirm billing calculations and invoice alignment
• Respond to daily time-sensitive client inquiries
• Strategize proactive and reactive incremental offerings
• Coordinate efforts between cross-functional teams
• Engage with clients at meetings and events to further the Healthline relationship
• Strongly impact renewals, retention and incremental

What We’re Looking For

• 3+ years of experience in digital publishing sales support or a digital agency planning or buying
• Fluency in digital media pricing models such as CPM; CPUV; CPC, etc.
• Strong understanding of DFP/DCM, Microsoft Office, Salesforce
• Familiarity with comScore; IAS; DoubleVerify
• Familiarity with Crossix, IQVIA
• Excellent written and verbal communications skills
• Relationship building skills across multiple levels of org
• Organizational and multi-tasking skills
• Problem-solving skills with a proactive approach

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $90,000 - $134,000 
  *Note actual salary is based on geographic location, qualifications and experience
• Access to a Free Udemy for Business subscription—thousands of hours of learning content on hundreds of different subjects at your fingertips
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program
• Pharmacy Benefits
• Income Protection Plans
• Pet Services Plans
• Mental Health Support
• Wellness Coaching
• HSA- Health Savings Account
• Commuter Benefits
• Gym & Fitness Center Discount Program

Who We Are: 

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world. 

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife. 

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employe