Customer Relationship Manager, ESB Telecoms

 

 

Position Description  

 

The Customer Relationship Manager is an integral commercial position within ESB Telecoms and is the primary customer facing position. Effectively, the Customer Relationship Manager is the driving force in growing our customer base by acting as the Voice of the customer” and growing new and existing targeted/Major accounts. Travel to customer sites throughout Ireland will be a part of this role.

The Customer Relationship Manager will be a member of the ESB Telecoms Sales and Marketing Team responsible for managing ESBT’s business relationships with a number of targeted existing and emerging Major Accounts and other strategic marketing activities.  As manager of the day-to-day relationship with Major Accounts, the successful candidate will co-ordinate and manage all activities related to these accounts.

 

Key Responsibilities 

•    Regular planned customer meetings – for example - New Business Workshops & Service Review meetings.   
•    Pipeline development & management. 
•    Solution based sales. 
•    Development and implementation of Customer Account Plans and engagement strategy.
•    Negotiation of new contracts & internal approval process. 
•    Bad/Aged Debt management.
•    Project Delivery oversight & Experience. 
•    Ensuring all aspects of governance is maintained in line with ESB Telecoms processes.

 

Experience and Qualifications 

 

Essential 

 

•    Candidate must have previously sold, managed or delivered either Towers or Data /Fibre products. 
•    Candidate must understand how to position ESB Telecoms Ltd. as the provider of choice in the market for telecommunications infrastructure and managed bandwidth services.
•    Candidate must understand how to develop and deliver strategies to win business in a highly competitive environment.
•    Candidate must be comfortable in presenting to customer groups. 
•    Candidate must have 3+ years relevant experience. 
•    Candidate must have basic knowledge in business case drafting and development. 
•    Delivering on the strategic goals of ESB Telecoms 
•    Telecoms Sales Experience necessary (Infrastructure and/or managed services preferably) 
•    Either 3rd Level qualification or equivalent work experience is essential 
•    Excellent commercial, communication, and negotiation skills
•    Ability to work to tight deadlines and achieve challenging targets
•    High standard of computer skills required
•    Be capable of developing solution-based conversations with customers and partners. 
•    Be capable of working as part of a flexible team 
•    Significant experience in customer-facing situations.

 

 

Location 

 

This position will be based in Dublin

 

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

 

Reporting To

Sales and Marketing Manager

 

Why Work with Us?

•    Opportunity to lead Ireland’s transition to net zero carbon future
•    Progressive, hybrid working model
•    Career development through mentoring and training 
•    Corporate Social Responsibility Opportunities
•    Sports and Social Clubs
•    Networking opportunities
•    Credit Union
•    Generous Pension
•    Access to staff well-being programmes
•    Generous parental leave entitlements
•    Strong values-based and inclusive culture 
•    Strong commitment to diversity, equity and inclusion 
•    Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

 

Salary

 

€48,000 - €56,500 per annum depending on experience

 

Closing Date

22nd January 2025