Human Resources Generalist

Company Description

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida’s world-famous theme parks and attractions. Enjoy the excitement and surroundings of our world-class resort, featuring award-winning attractions and restaurants. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

Based in our Kissimmee location, the Human Resources Generalist plays a key role in supporting Team Member Services across both Kissimmee and Cocoa Beach. This is more than an HR support role; it is an opportunity to be a trusted partner, culture champion, and strategic contributor within a dynamic, multi-location environment.

You will collaborate closely with resort and corporate leaders and team members while partnering with our broader People & Culture team, including Talent Acquisition and Learning & Development, to deliver a seamless and engaging employee experience. From onboarding and employee relations to compliance, policy guidance, and workplace investigations, you will have meaningful impact across the full employee lifecycle. We are seeking someone who leads with integrity, exercises sound judgment, and handles sensitive matters with professionalism and care. If you thrive in a fast-paced environment, value collaboration, and are passionate about building strong workplace cultures, we invite you to bring your expertise and energy to our team!

As a Human Resources Generalist, you will be responsible for the following essential duties and responsibilities:

• Partner with leadership to resolve complex employee relations matters, including investigations, discipline, grievances, and union collaboration as applicable.
• Lead investigations and ensure timely resolution with thorough, compliant documentation.
• Respond to agency inquiries (e.g., EEOC, Department of Labor) and represent the company in unemployment hearings.
• Interpret and apply employment laws (FMLA, FLSA, EEO, ADA) and company policies; advise leaders on compliance and risk mitigation.
• Collaborate with benefits, payroll, and leave administration to address employee concerns, manage leave, and support workers’ compensation claims.
• Maintain compliant HR documentation and recordkeeping practices.
• Lead employee engagement initiatives and support corporate HR programs, including audits, policy updates, and process improvements.
• Design and deliver training to support compliance, performance, and professional development.
• Partner with leadership on performance management, year-end reviews, coaching, and career development.
• Support day-to-day HR operations and other duties as assigned. 

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment. 

Qualifications

To perform this role successfully, an individual must be able to carry out each essential duty effectively. The qualifications outlined below represent the knowledge, skills, and abilities required. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the position.

Experience

• 2–5 years of progressive experience in relevant  Human Resources role.
• Experience in hospitality or timeshare industry preferred.
• Superb communication skills and the ability to read, write and speak English fluently. 
• Bilingual (English & Spanish) strongly preferred. 

Education & Certifications

• Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field.
• Professional HR certification (e.g., SHRM-CP or PHR) preferred.

Skills & Knowledge

• Strong knowledge of employment laws, regulations, and HR best practices.
• Proficiency in Microsoft Office and HRIS systems; ADP experience preferred.
• Ability to build trust and maintain effective relationships at all organizational levels.
• Strong analytical, problem-solving, and decision-making skills with the ability to provide practical solutions.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines.
• Excellent interpersonal skills and professionalism in handling sensitive and confidential matters.
• Ability to work independen