Position: Field Service Coordinator

Reporting To: Field Service Supervisor

Location: On-Site Las Vegas, NV

With over 50 years of innovation in the Power Generation Industry, Thomson Power Systems, a Regal Rexnord company, is seeking a dynamic Field Service Coordinator reporting to the Field Service Supervisor based in Las Vegas, Nevada. This pivotal role is the key to delivering exceptional customer service and managing service-related inquiries and requests. If you're a self-motivated, results-driven individual with a passion for customer service, exceptional communication skills, and a proven track record as a team player, this is your golden opportunity to ignite change and thrive in our collaborative, customer-centric environment. Join us in powering the future!

YOUR MISSION

Service Order Entry:

• Handle returns and RMA requests efficiently.

• Coordinate repairs and warranty claims.

• In collaboration with the Project Manager and Field Services Supervisor, manage site startup and field service orders, ensuring timely closures.

• Follow up with the customers and process orders promptly and accurately.

Service Administration:

• Perform service job costing, including labor/travel hours, mileage, and expenses.

• Record service reports and traveler cards accurately.

• Prepare quotations with the help of field service supervisor for site trips, training, maintenance, mod kits, and replacement parts.

• Organize warranty returns and repairs in collaboration with suppliers.

• Facilitate training seminars and programs.

• Coordinate and maintain the field service schedule.

• Manage inventory in various warehouses.

• Update work instructions and forms as directed by the manager.

General Customer Service:

• Act as a responsive resource, answering phones and responding to service support emails.

• Create and maintain service cases in the CRM system.

• Address general inquiries from both internal and external customers.

• Provide product information, support materials, and PDF drawings as needed.

• Other duties as assigned.

ARE YOU THE ONE?

Required Education, Experience and Skills:

• Ability to commute to the work site in Las Vegas, Nevada.

• Post-secondary degree or diploma, or equivalent.

• Demonstrated expertise in customer service.

• Familiarity with CRM systems and inventory management software in an asset.

• Proficiency in effective communication and interpersonal interactions.

• Proven ability to plan, prioritize, schedule, and coordinate multiple resources in a fast-paced environment, with high attention to detail.

• Proficient in utilizing Microsoft Office Suite.

• Previous experience in the Power Generation Industry, manufacturing, or related fields is advantageous.

• Experience with dispatching Field Service technicians would be an asset.

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service f