Business System Solutions Analyst and Trainer

At INTRUST Bank, 10 character qualities are at the foundation of all we do. They include respect, positivity, compassion, humility, and initiative. They guide our interactions with customers and each other, are why we give back to communities, and inform how we shape our goals as a company. These character qualities are our tradition, and we bring them to life each day.

Your career is important to you, which makes it important to us. At INTRUST you’ll find a welcoming, encouraging atmosphere where your talents can thrive. You will be supported in your career, you can lead no matter what your title, and you can see a path for future growth. If you’d like to find a place of work where you’re appreciated, can find balance, and have a sense of belonging, then we encourage you to apply for this role.

A modern benefits approach:  To support our employees and their families, INTRUST offers a comprehensive, market-competitive benefits package that prioritizes your total well-being.

• Competitive pay
• Generous time off
  • Employees receive three weeks of paid vacation plus 11 paid holidays each year.
  • Paid time off to volunteer in the community.
  • Paid employee and family sick leave.
  • Paid parental leave.
• 401(k) plan with 6% employer match and 100% immediately vested.
  • 3% non-elective company contribution; non-elective contribution vested after 3 years of service.
• Career growth and development resources
• Tuition reimbursement for full-time and part-time employees enrolled in any degree program.
• Banking benefits
• Medical, dental, and vision insurance

Benefits eligibility is dependent upon hire date and employment status. Ask for our benefits guide for full details.

Job Summary: Plans, designs, develops, and launches efficient business, financial, and operations systems in support of key organizational functions and business processes. Uses information to design and implement job-specific training programs and facilitating new hire training for any applications supported by the bank. Develops training documents and procedures for new and existing applications and offer ongoing training sessions. Partners with all stakeholders in gathering, documenting, and analyzing data in support of business cases, proposed projects, and systems requirements to ensure a positive customer experience. Responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. Maintains a professional relationship with internal and external business partners to deliver a high level of customer service to all.  Promotes an environment of teamwork within the department and across the bank. Represents INTRUST Bank in all they do in the community and is focused on the development of new business relationships. Must maintain strict standards of confidentiality and perform duties in a manner supporting INTRUST’s Character Qualities.

Essential Functions:

• All expectations described in the job description’s essential functions are necessary to be successful in this role, performed with or without a reasonable accommodation. 

• Partner with business units, internal and external customers, third party partners / vendors, IT teams and others to optimize current product state and implement additional technology solutions through enhancements and projects. Produces and presents useful, clear reports of findings and recommendations.

• Able to challenge current processes / procedures searching for new and better approaches and escalating, as necessary.

• Define, review, and iterate business requirements and use cases to ensure they are clear, concise, and aligned with the business intent.

• Identify risks and benefits of alternate designs; document assumptions; assess project impact of business changes to users, internal and external customers 

• Build and document detailed knowledge of the application / process flow and understand interdependencies to assist in developing and providing long term product solutions

• Actively listen and anticipate customer needs and incorporate into team strategies and priorities to drive valuable results.

• Connect with leaders and stakeholders to develop and maintain strong working relationships, internalize business strategies, and optimize value.

• Monitors task assignments to ensure they are performed on schedule, within intended scope and to a defined level of quality.

• Perform cost-benefit and return on investment analyses for proposed solutions to aid management in making implementation decisions 

• Support the prioritization of initiatives and define necessary resources needed to optimize the customer experience. 

• Stays up t