Small Business Specialist (US)

Work Location:

Cherry Hill, New Jersey, United States of America

Hours:

40

Pay Details:

$33.00 - $49.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Small Business Banker I proactively deepens relationships with existing Small Business customers within a specified territory. The Small Business Banker I ensures equal access to banking products and services across all communities including businesses in low-to-moderate income areas and minority communities. This role initiates contact with all new Small Business customers by conducting a customer assessment within 30 days of them joining the bank. This role assigns Customer to the proper TD Relationship Manager (RMLM, SB Specialist, Store Manager) based on the results of the customer assessment.

Depth & Scope:

• Actively calls all New Small Business customers that have opened accounts in partner stores and completes a customer assessment
• Actively calls SB customers assigned and meets with them as necessary to deepen relationship, manage customer service issues, and identify product needs
• Actively generates sales and referrals to all business partners in the bank to help meet the comprehensive financial needs of Small Businesses, including: RMLM, Merchant, Commercial, Treasury Management, Credit Card, Retail (B@W, Money Out, Money In), Wealth
• Assigns SB Customers to proper TD Relationship Manager based on customer parameters
• Directly manages group of Stores loan portfolio within Front End Fulfillment process, responsible for the origination, structuring and closing of all non RMLM Small Business loan requests.
• Develops Small Business product expertise to properly vet potential product fits for our customer base
• Works with the Stores and Commercial Bank to ensure superior Customer service as measured by CWI
• Manages Portfolio of all loans in Front End Fulfillment process including relationship checkups and the renewal process.
• Determines the proper relationship manager (RMLM/SB Specialist/Store Manager) for all new to bank customers and assigns appropriately
• Possesses comprehensive knowledge of the local market, competitive offers, and economic trends
• Works closely with the Small Business Credit Center and SBB product groups to ensure satisfactory customer response times for new credit application.
• Reviews all reports, including, but not limited to pipelines, dashboards, etc. to ensure accurate and complete reporting, evaluating performance weekly

Education & Experience:

Bachelor's Degree or equivalent experience 5+ Years of related experience Two years of calling and lending or credit support related experience at the Small Business level Demonstrated ability to achieve and exceed marketing goals Needs to be able to understand and analyze personal and business financial statements

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an