Regional Service Supervisor

General information

Date Monday, January 27, 2025 Location NV - Reno Remote/Hybrid No Position Level Supervisor Employment Type Full time Career Field Operations

Description & Requirements

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

WE WELCOME YOU INTO A GROWING COMPANY
Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every single day. We are currently providing services in 14 states across the USA. We specialize in providing home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

JOB SUMMARY

Manage assigned region to ensure that clients’ in-home care needs are met while maintaining compliance with Federal/State Regulations and program rules. Oversee daily intake/referral processes, local payroll processes, and AR processes to ensure positive business growth and development.  Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy.

JOB DUTIES

• Train Service Coordinators and Administrative Staff in company Policies and Procedures.
  
• Supervise and coach a team of assigned employees.
  
• Assist in identifying and implementing process improvement efforts.
  
• Conduct and monitor advanced reporting and oversight activities for regional operations.
  
• Oversee the enrollment of clients and employees in services.
  
• Oversee local payroll, authorization, and AR operations.
  
• Communicate effectively with referral sources, clients, and employees.
  
• Conduct business in accordance with state, federal, program, and contract requirements.
  
• Oversee client assessments and home visits.
  
• Maintain the necessary skills and knowledge to coordinate workflow.
  
• Exhibit computer efficiency.
  
• Demonstrate dependability.
  
• Demonstrate effective problem-solving and decision-making skills.
  
• Lead and monitor deliverables and ensure the timely completion of projects.
  
• Participate in and assign professional development and training activities.
  
• Collaborate with stakeholders regarding the delivery of services.
  
• Represent the company at stakeholder meetings, health fairs, and provider fairs.
  
• Market services to referral sources.
  
• Other duties as assigned.