Associate Regional Field Operations Manager - New York

Date Posted:

2025-05-10

Country:

United States of America

Location:

OT225: GM - NEW YORK, NY One Penn Plaza, New York, NY, 10119 USA

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Elevator Company is searching for a highly motivated Associate Regional Field Operations Manager to provide direction, support, and leadership for all field operations within the New York operating area.

On a typical day you will:

• Provide on-going training, development, and leadership to the service and repair colleagues

• Responsible for the quality of all service and repair field operations for the operating area; inclusive of ensuring we have the appropriate allocation of resources to meet our customers' needs

• Investigate and resolve all critical customer issues

• Advocate for usage of digital tools and applications for our service colleagues

• Lead process workshops and ensure strict adherence to service processes

• Monitor field tests as well as first inspection and data reports

• Consult with service managers regarding problems encountered with service performance

• Assess improvement opportunity patterns and determine solutions to ensure service projects are completed to satisfaction and within reasonable timeframe

What you will need to be successful:

• High school diploma or equivalent required; bachelor’s degree preferred

• 5+ years elevator industry experience required

• Management experience required

• Ability to thrive in a dynamic, team-oriented work environment

• Strong verbal and written communication skills necessary to build relationships and set clear expectations with both internal and external stakeholders

• Self-motivated individual capable of managing multiple projects and responsibilities simultaneously

• Comfortable working in a technical setting with proficiency in Microsoft-based computer software

• Demonstrates strong leadership, goal-oriented mindset, and excellent time management and organizational abilities

• Willingness to travel up to 50% of the time

Additional Comments:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position. 

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your

• future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. 

• Enjoy three weeks of paid vacation, along with paid company holidays 

• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. 

• Life insurance and disability coverage to protect you and your family. 

•  Voluntary benefits, including options for legal, pet, home, and auto insurance. 

• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. 

• Pursue your educational goals with our tuition reimbursement program. 

• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. 

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The salary range for this role is $114,400 - $171,600.  We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.  

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.