VP, Specialty Pharmacy Operations

Company Description

At EVERSANA®, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 6,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 670 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve.   We are EVERSANA.  

Job Description

THE POSITION:

The VP, Specialty Pharmacy Operations is responsible for leading the strategy, performance, and execution of specialty pharmacy operations, including patient management, dispensing workflows, and clinical coordination. This role ensures efficient, compliant, and patient-centered delivery of specialty pharmacy services while driving operational excellence, scalability, and cost efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead day-to-day specialty pharmacy operations including intake, verification, dispensing, and patient support services
• Oversee patient management programs to ensure adherence, persistence, and optimal clinical outcomes
• Drive operational efficiency across workflows including prior authorization, benefits investigation, and fulfillment
• Ensure compliance with all regulatory, accreditation, and payer requirements (URAC, ACHC, state/federal)
• Develop and implement scalable operating models to support growth in specialty volume and complexity
• Partner with clinical, product, and technology teams to enhance patient experience and operational performance
• Monitor KPIs including turnaround time, adherence rates, patient satisfaction, and cost to serve
• Identify and resolve operational bottlenecks and implement continuous improvement initiatives
• Support client and manufacturer relationships tied to specialty pharmacy performance
• All other duties as assigned

PEOPLE LEADER:

• Lead, develop, and manage a high-performing operations team across pharmacy and patient services
• Establish clear performance expectations and accountability across all operational functions
• Recruit, train, and retain top talent in specialty pharmacy operations

EXPECTATIONS OF THE JOB:

• Travel: Up to 20%
• Hours: Full-time onsite role with flexibility based on operational needs

Qualifications

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• Education: Bachelor’s degree required
• 10+ years of experience in specialty pharmacy operations
• Deep expertise in patient management, dispensing workflows, and reimbursement processes
• Experience managing large-scale pharmacy operations and teams
• Experience with pharmacy management systems, EMR integrations, and reporting tools

PREFERRED QUALIFICATIONS:

• Education: PharmD or MBA preferred
• Experience working with specialty pharmacy accreditation bodies (URAC, ACHC)
• Background in high-growth or multi-site pharmacy environments
• Pharmacist license

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and empower others to act now.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

Embrace Diversity I create an environment of awareness and respect.

Always Innovate I am bold and c