IT Customer Support Specialist II - 61165491

Posting number: 191787

Department: State Fiscal Accountability Authority

Division: Information Technology

Job classification: IT Customer Support Specialist II

Posting type: Open

Categories: IT and Computers

Summary

Resolves technical issues relating to computer hardware or software devices.  Speaks with customers to diagnose technical  issues, pulls reports with listed or escalated issues, or completes computer generated or assigned task.  Assists in the assessment of applications, web sites, and other multimedia materials. Assists programmers, end users IT personnel, and stakeholders to ensure that programs meet user's needs and are understood by users.  Assists with reports to management.  Completes or resolves assigned tasks, work reports and work tickets.

Examples of duties

A high school diploma and relevant experience.  An associate's degree or a bachelor's degree in a related field may be substituted for the required work experience.

Qualifications

*SQL and/or MySQL database experience
*HTML experience as it relates to website development and management.
*Good time management
*Good customer service skills

Supplemental information

-Ability to write and revise simple to moderately complex user documentation.  May train and/or develop materials for end-user training supported software     applications; may be responsible for the development of technical training modules for agency divisions.

-Ability to work effectively with users, vendors, and other internal and external customers.

-Ability to understand and carry out simple to moderately complex technical and non-technical instruction requests.

-Assists with the management, distribution, and troubleshooting for agency devices such as laptops, desktops, state issued cell phones, printers, etc.