Associate, Credit College Program Delivery, Events & Logistics Lead

Associate, Credit College Program Delivery, Events & Logistics Lead

As one of Capital One’s core learning portfolios, Credit College fuels our business through practical and immersive credit learning experiences. The target audience for Credit College is business and credit analysts at various levels who are seeking to develop their credit and judgment skills as well as adjacent job families looking to better navigate Capital One’s credit culture. Our dedicated team works with a group of highly engaged partners to envision and deliver the future of Credit training at Capital One. 

This events & logistics lead will partner closely with the program delivery leads to support the planning and delivery of engaging, well managed learning experience for several signature Credit College learning programs. 

  

The ideal candidate for this position:

• Has experience coordinating logistics for high-stake, high-visibility programs and events

• Has excellent communication skills, including proven ability to collaborate with various levels in an organization

• Is extremely organized and detail oriented, with the ability to problem-solve creatively and analytically in a fast-paced environment

• Has experience managing calendars and scheduling

• Is able to work both independently and within a team environment

• Has excellent project management and event planning skills

• Excels at managing details of a project while also understanding the larger picture, effectively prioritizing tasks with competing timelines 

• Has experience creating and managing timelines, budgets and catering needs

• Is able to identify risks and issues and mitigate and/or escalate as needed

• Is curious and eager to learn more about our core subject matter: How Capital One makes and manages risks in lending decisions

Key Responsibilities:

• Provide white-glove customer service to learners

• Assist in the delivery and execution of several in-person Credit College learning programs 

• Attend and support each program week (roughly 15 program weeks/ year)

• Partner with program leads to coordinate all program logistics, including but not limited to: 

  • Maintaining program calendars and monitoring program mailbox

  • Scheduling prep sessions 

  • Creating and managing surveys 

  • Creating and updating retro decks

  • Booking meeting rooms and managing the relationship with Conference Services and EEP

  • Securing dinner/fun event reservations 

  • Ordering meals and overseeing day of food and beverage delivery 

  • Maintaining and tracking budget and submitted expenses  

  • Updating run of shows 

  • Drafting and sending communications 

  • Partnering with external vendors to order swag and giveaways 

  • Maintaining and ordering necessary supplies 

  • Tracking participant registration and attendance 

• Partner with and support OE lead, including but not limited to: 

  • Monitoring shared mailbox 

  • Pulling data 

  • Confirming presenters and aligning on scheduling 

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 1 year of experience working in Event & Logistics Management or Project Management 

Preferred Qualifications:

• Bachelor’s degree

• 1+ years of experience supporting the delivery of large scale learning programs

• 1+ years of experience in learning event planning

• Ability to quickly and effectively adapt to change

• Proven problem solving  and decision-making skills

• Willingness to work flexible hours due to varying needs within the program

• High degree of professionalism and integrity when interacting with all customer contacts

 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position