Sales Support Specialist I

The Sales Support Specialist I will support Rheem’s activities and initiatives to increase sales and profitability by engaging Menard’s management and store personnel, as well as plumbers and contractors within the Sales Support Specialist assigned territory. Provide product and merchandising training throughout the channel, develop, and support regional and local activities to grow sales and ensure proper company procedures are being followed.

This position will serve our Water Heater Division and is field based within an assigned territory. (Chicago Area)

• Participate and assist in events including:
  • New Store Opening
  • Contractor Lunch’s
  • New Store Preview Nights
  • Demos
  • Training Events
  • Plumber Outreach
  • Regional Training Events
• Collaborate with Rheem’s training and sales teams to drive initiatives such as product launches and new programs etc.
• Collaborate with team members on large plumber events and blitzes
• Assist in coordinating new store setup with the Menard’s merchandising group 
• In-store merchandising, assortment changes, service tasks planogram updates and maintenance
• Coordinate schedules to support market and reports to Senior Sales Support Specialist for market updates
• Assist in planning and executing sales strategies to create pull through demand for assigned territory
• Apply sales approaches/mindsets for successful execution of recommendations
• Build relationships with customers and be seen as a product expert and a business consultant 
• Maintain relationships with Store team and Sales Support Manager for customer handoffs
• Build Plumber Relationships and have active engagements
   

• Associate degree (A.A.) or equivalent from two-year college or technical school; or 2 to 4 years related experience and/or training; or equivalent combination of education and experience. Two (2) years' previous experience in customer support, client services, sales, or a related field
• Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
• Ability to write routine reports and correspondence.
• Ability to present in front of large groups i.e.10 or more 
• Ability to think strategically with an innovative mindset (think outside the box)
• Excellent verbal and written communication skills
• In-depth understanding of company services and its position in the market
• Excellent customer care and focus; ability to assess customers' needs and provide correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to multitask, prioritize, and manage time efficiently
• Ability to travel up to 50% 

The pay scale of this role based in Illinois is $51,200 - 81,900. Please note all pay ranges are broadly stated, and any final offer is dependent on factors such as location, direct experience, market guidance and internal equity, among other qualifying criteria.

#LI-TM2

#LI-REMOTE

At Rheem, we are dedicated to bringing comfort to people’s lives. As a leading global manufacturer of heating, cooling and water heating equipment, we are innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It is an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact lives—every day.
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Equivalent combination of education, experience, and skills may supplement above minimum job requirements.
For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, Hawaii, Idaho, Louisiana, Mississippi, Montana, New Mexico, North Dakota, So