Leasing Agent

Description

Founded in 2002, ITEX Group is a premier real estate investment firm renowned for its dynamic approach to asset management, development, and property services. We are committed to innovative strategies that deliver exceptional results for our clients and investors.

As the Leasing Agent, you will enhance the tenant experience by managing the move-in process at Encore at Power Center in Lake Charles, LA. This includes overseeing paperwork, ensuring accurate data entry, and facilitating effective communication between customers and onsite management teams. You will also analyze customer information to support future marketing and development initiatives.

In addition to administrative duties, this dynamic role involves expanding our client base through networking with local businesses that could become referral sources. You will regularly travel within Lake Charles, to engage with potential partners and maintain a strong presence in the community.

Key Responsibilities:

• Customer Interaction: Handle outbound and inbound communications with residents via phone, email, and text to collect move-in paperwork, including income verification and photo IDs, within 72 hours of application completion.
• Data Verification: Verify and update resident contact information and demographics for all new move-ins, following up with residents as needed.
• Lease Management: Review and confirm lease accuracy seven days before move-in, updating and regenerating leases as necessary, and obtaining signatures.
• Move-In Coordination: Ensure the accuracy of move-in packets and countersign lease documents at least 48 hours before move-in.
• Property Tours: Coordinate property tours and site visits as requested.
• Trend Communication: Communicate document collection and data entry trends to Property Manager.
• Policy Development: Collaborate with Property Manager to address risks and develop policies and procedures.
• Resident Support: Engage with residents to answer questions, provide relevant information on product features and benefits, manage the renewal process, and ensure resident retention.

Requirements

• Experience: Minimum two years of apartment leasing experience preferred; strong sales and customer service experience required.
• Organizational Skills: Strong organizational and time management skills.
• Customer Service: Excellent customer service skills and the ability to manage resident relationships effectively.
• Communication: Superior verbal and written communication skills.
• Technical Proficiency: Proficiency with tech platforms and software, such as Google Groups, RentCafe, Yardi, PayScan, and Rhino would be a plus.
• Problem Solving: Ability to identify and solve problems effectively.

Qualifications:

• Education: High School Diploma or Equivalent
• Experience: Customer Service or Sales experience is required; property management/leasing experience is preferred.