Sr. Program Manager, Executive Briefing Center

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Location - New York, NY (Hybrid)

Required: Minimum 3 days per week on-site

About the Department

The Executive Briefing Center (EBC) Sr. Briefing Manager will actively contribute to and support our current EBC Program and will report into the global Executive Engagement Program Manager, under Revenue Operations. The Revenue Operations Team is part of our Global Revenue Operations Team, which is responsible for driving operational excellence, exceptional business results, and productivity across all teams in the Revenue Organization. Sales Operations, Account Executives, Channel Account Managers, Business Development Representatives, Solution Engineers and Customer Success - all working together help our customers adopt Cloudflare and create great Internet-enabled experiences. We believe that putting our people first, and fostering a creative, exciting, and stimulating environment is prerequisite to achieving and surpassing our commercial goals. 

What you'll do

Cloudflare is looking for an Executive Briefing Center (EBC) Sr. Briefing Manager to focus on the growth and accelerated improvements in the Executive Briefing Program at Cloudflare. This is an individual contributor role who will be the face of the Global EBC program in our new New York City office as well as contribute to strategic Executive Briefing planning globally. It is a highly visible position where you will work to improve individual EBC strategy, execute complex event coordination plans, and drive efficiencies for the overall program so we can deliver our EBC program growth plans for 2025 and beyond. The ideal candidate is not required to have Executive Briefing Center experience, but will have strong industry expertise, program & project management skills and be able to plan for and provide executive-level exceptional guest experiences.

Additional responsibilities will include:

• Act as the EBC Program representative in the New York office and build strong relationships with all internal senior stakeholders and other external visitors. Promote and evangelize the EBC brand & value proposition globally.
• Project manage and consult on all steps in the life cycle of strategic Executive Briefings. This includes helping ensure that Cloudflare is creating a best-in-class customer experience via collaboration with IT & Office Teams, and also creating measurable revenue growth opportunities via the EBC program. 
• Facilitate all internal prep and planning calls with Account Team and Presenters, incorporating feedback into Executive Briefing plan revisions, ensuring that internal and external expectations on business goals are satisfied.
• Work with subject matter experts throughout the entire corporate organization to both maintain and update existing content within a variety of mediums, and create new content based on business needs, changes or new product / service offerings
• Build and maintain relationships with markets teams, product managers, executives and executive admins regarding processes and procedures necessary to execute successful briefings
• Actively participate in problem-solving, planning sessions and lead specific projects to contribute to the improvement and evolution of the global EBC program 
• Lead regular feedback sessions with internal stakeholders (Executives, SMEs & Accounts Teams) to capture valuable feedback that contributes to analytics and reporting of success metrics to leadership and program participants

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