Technical Writer (Internal Communications)

Description

About us:

BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance business and technical operations and deployments.

(Military Veterans are highly encouraged to apply)

Role Overview:

The Technical Writer executes the FRA internal communication strategic plan by producing clear, accurate, and accessible written communications products for the Office of Administration (RAD-40). The position strengthens workforce access to current information and improves employee awareness, understanding, and ownership of the FRA mission and priorities. The Technical Writer operates under the direction of the COR for all communications with FRA personnel and performs as part of the BDR Team supporting agency-wide business operations. 

Responsibilities:

• Identify and recommend opportunities to strengthen internal communication regarding FRA initiatives, programs, policies, and materials. 
• Support execution of the FRA internal communication strategic plan and recommend improvements that improve consistent workforce access to current information. 
• Prepare written communications products including, but not limited to, news articles, feature stories, announcements, intranet content, video scripts, talking points, and leadership messages. 
• Develop feature stories of 1,000–2,000 words and leadership emails of 500–1,000 words on the schedule established when the option is exercised (baseline planning volume: 1–2 feature stories and 4–6 leadership emails per month). 
• Draft video message scripts (baseline planning volume: 1–2 per month). 
• Facilitate knowledge transfer through town halls, messages, surveys, presentations, and other media to improve employee awareness, understanding, and ownership of the FRA mission and priorities. 
• Gather and analyze input from the workforce through interviews, focus groups, questionnaires, and surveys. 
• Synthesize raw data into presentations, briefing decks, and information sheets, and present recommendations on a quarterly basis. 

Required Minimum Qualifications:

• Demonstrated professional technical writing, communications, and editorial experience producing executive- and workforce-facing content (news articles, feature stories, leadership messages, scripts, and intranet content). 
• Proven ability to write at varied lengths and registers, from short leadership emails (500–1,000 words) to long-form feature stories (1,000–2,000 words), with minimal Government revision. 
• Experience gathering and synthesizing qualitative and quantitative input from interviews, focus groups, questionnaires, and surveys into briefing decks, presentations, and information sheets. 
• Working knowledge of Section 508 / ICT accessibility standards (FAR 39.2; Section 508 of the Rehabilitation Act, 29 U.S.C. 794d) and the ability to produce compliant deliverables on the first pass. 
• Proficiency in Google Workspace (Docs, Slides, Sites) and legacy Microsoft Office; ability to operate effectively through the mandated transition to Google Workspace. 
• Strong stakeholder-coordination and interpersonal skills, with the discretion required to handle sensitive internal communications in a high-visibility federal environment. 
• 100% onsite at DOT Headquarters, five (5) days per week. Telework is not a standard entitlement; situational telework is permitted only on a case-by-case basis with prior COR and supervisory approval. 
• Security: Must obtain and maintain a Public Trust (Low Risk) determination and a PIV card prior to being granted full access to FRA systems and facilities. Must initiate FBI Rap Back fingerprinting and PIV credentialing during transition-in. 
• Mandatory training: Complete Cybersecurity & Privacy Awareness, Controlled Unclassified Information (CUI), DOT Introduction to Phishing, and Records Management training prior to full system access and annually thereafter. 
• Non-Disclosure Agreement: Execute a signed NDA, provided to the COR within the first five (5) business days of service. 
• Conduct boundaries: Perform only non-inherently-governmental functions; shall not direct or manage FRA staff or other contractors, represent FRA in official communications unless expressly authorized, or make programmatic, policy, or funding decisions. 

Nice to Have Qualifications:

• Google Workspace and legacy Microsoft Office applications. 
• Electronic Document Management System (EDMS), FRANet, CASTLE (time and attendance), DOT Learns, and the E2 Travel System as applicable. 

In addition,