Important Note on Timing
We’re excited about the potential to grow this team in the near future. While we’re not actively interviewing for this role at the moment, we’re opening up this posting to start connecting with exceptional candidates. If this sounds like a fit, we’d love to hear from you—this way we can reach out directly when the role becomes active. 

About GrowthLoop 

GrowthLoop is a pioneer in AI-powered marketing on the data cloud, featured on G2 by its customers as a momentum leader with best ROI for enterprise. Founded and led by former Google executives, GrowthLoop helps innovative companies transform how they market and drive business impact.

The GrowthLoop Compound Marketing Engine drives compound growth by accelerating the marketing cycle, using Agentic AI powered by your enterprise cloud data. Growth Agents propose audiences and journeys, and activate campaigns across channels, streamlining execution and continuously analyzing performance data to make suggestions for campaign optimization.  

Thousands of marketers at enterprises like Google, Indeed, and Express rely on GrowthLoop to grow faster with agentic AI, drive measurable campaign results, and maximize marketing ROI—compounding growth with every experiment, iteration, and campaign.

Our Mission

Unlock the value of your data to make it drive massive, positive, real-world impact.

How We Work 

• We bring a Learner’s mindset to everything we do.
• We encourage the exploration of new technologies and ownership to drive them.
• We believe in the power of collaboration, innovation, and gratitude. 
• Our love for our customers drives us to go the extra mile and build the best products for them.
• We ship with urgency and extreme ownership.
• Our culture and people are our greatest strength.

The Opportunity 

We are seeking outstanding Senior Customer Success Managers to play a critical role in driving customer success and helping customers of all sizes unlock the full potential of GrowthLoop’s platform, driving measurable value and ensuring deep product adoption & usage.

You thrive on building strong relationships, identifying strategic opportunities within complex organizations, and uncovering new use cases that expand the impact of our platform for customers. You are extremely passionate about customer success, maximizing retention & expansion, and empowering commercial teams to achieve their business goals. You are also excited about the opportunity to help build the future of the customer success function at GrowthLoop as we enter this next, big chapter of company growth. 

Please note that this is a proactive posting—we’ll be reviewing applications on a rolling basis and will reach out when there’s a strong match and the timing aligns. While we may not follow up immediately, we genuinely look forward to staying connected.

What You’ll Do 

• Manage ongoing customer activities and relationships to drive measurable customer business outcomes & product usage, foster deep relationships and partnerships with key stakeholders, and establish referenceable customer advocacy for GrowthLoop.
• Monitor customer health and engagement by leveraging internal dashboards and regular health checks to proactively identify at-risk customers. Develop and implement strategic retention, expansion, and success plans to address customer challenges and drive long-term loyalty.
• Own the customer renewal process end-to-end, focusing on achieving high net retention across your book of business. Draft contracts for renewals and expansions, as needed, ensuring terms align with both customer goals and company objectives.
• Identify opportunities to retain and grow accounts by aligning GrowthLoop’s solutions with key business needs, marketing use cases, strategic partnerships, and ecosystem trends.
• Collaborate cross-functionally with Solutions and Support teams, when needed, to ensure swift resolution of any customer issues or questions that arise.
• Co-lead impactful customer trainings with the Solutions team to ensure product enablement, adoption, and engagement for long-term success in our platform.
• Provide visibility and advocacy for customer health across departments, ensuring the organization has