Hotel Operations Manager (Caesars Palace LV)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. 

• Our Mission: “Create the Extraordinary”

• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. 

JOB SUMMARY

Providing necessary guidance and leadership to enable the Front Desk & Guest Services staff to meet the goals and objectives set by hotel management.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower. 

• Resolve guests concerns, taking corrective action as necessary.

• Inspects facilities, services and equipment and recommends changes or improvements as necessary. 

• Establishes and administers safety policies and procedures pertaining to the Hotel Department and assures adherence to these policies and procedures. 

• Maintains close work relationships with other departments managers/supervisors to promote smooth, efficient operations. 

• Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff. Establishes and maintains required channels of communication. 

• Promotes a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and upward mobility. 

• Recommend/implement incentive programs in department that address reducing costs or increasing revenues. 

• Provides training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores. Any other tasks/functions assigned by direct supervisor.

WHAT YOU WILL NEED

• Must be 21 years of age or older   

• Listen to and offer reasonable solutions in response to hotel guest complaints or problems. 
• Review Hotel Occupancy and work with the staff of rates, special groups, events, etc. for the shift. 
• Attend informational and pre-convention meetings to determine if the group requires special needs. 
• Assist with employee schedule adjustments as needed (due to sick calls, etc.) 
• Complete employee performance appraisals. 
• Coach and discipline associates as necessary. 
• College degree preferred or related experience required 
• Three to five years of supervisory experience required hotel operations. 

ADDITIONAL REQUIREMENTS

• Excellent interpersonal, customer service, communication, team building, and problem-solving skills are required. 

• Demonstrated ability in maintaining consistent, high quality service levels. 

• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts. 

• Must be able to work at a fast pace and in stressful situations. 

• Must have knowledge of computer systems and applications. 

• Must be able to read, write, speak and understand English. 

• Able to write memos, letters, reports and to understand, interpret and analyze written and financial reports. 

• Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time. 

•  Ability to do a large amount of walking and standing. 

• Auditory abilities (with or without aids or special devices) ar