Software Technical Account Manager II - Cuyahoga County Sheriff's Office

<div class="content-intro"><h4><strong>Join Axon and be a Force for Good.</strong></h4> <p>At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.<br><br>Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</p></div><h2></h2> <h2><strong>Your Impact</strong></h2> <p>As a Technical Account Manager at Axon, you're not working a ticket queue — you're embedded inside law enforcement agencies as the person they trust most. You own the relationship, you own the deployments, and you own the outcome. When something's escalating, you're on it. When adoption is stalling, you fix it. When a customer needs someone inside Axon advocating for their priorities, that's you. The role sits at the intersection of technical depth and genuine customer trust — and you'll operate largely independently, with real accountability and real visibility. Your work will contribute to enhancing public safety and saving lives by ensuring our technology is effectively utilized by those who need it most.</p> <h2><strong>What You’ll Do</strong></h2> <p>Location: on site with the Cuyahoga County Sheriff's Office (CCSO)<br>Reports To: Manager of Technical Account Management Services</p> <h3>Technical Delivery & Support</h3> <ul> <li>Serve as the primary technical point of contact for assigned agencies</li> <li>Diagnose and resolve complex technical issues across Axon's software and integrated solutions</li> <li>Lead technical troubleshooting efforts and coordinate root-cause analysis across Product, Engineering, Support, and Services teams</li> <li>Manage escalations and ensure timely resolution of customer-impacting issues</li> <li>Maintain strong understanding of Axon's hardware, software, cloud, and integrated technology ecosystem</li> </ul> <h3>Deployment & Adoption</h3> <ul> <li>Partner with deployment teams to design, configure, test, and implement Axon solutions</li> <li>Support successful onboarding and transition to steady-state operations</li> <li>Help customers adopt new capabilities and incorporate technology into existing workflows</li> <li>Identify barriers to adoption and recommend best practices to improve utilization</li> <li>Support customers through operational and technology changes a