Project Manager

This is a remote position.

Schedule: 

Client Overview: A rapidly growing managed service provider revolutionizing IT services through performance-based billing and proactive client management. This young company is scaling strategically with 3-5 year growth plans and offers the opportunity to help shape project management processes from the ground up.

Job Description: You’ll be at the center of coordinating multiple IT projects simultaneously for a forward-thinking MSP that’s redefining how technology services are delivered. This role offers incredible variety as you manage both ongoing retainer work and exciting one-off projects across diverse client environments. With the company’s rapid growth trajectory, you’ll have excellent opportunities for career advancement and the chance to build project management excellence from day one.

Responsibilities:

• Oversee multiple IT projects simultaneously, ensuring alignment with project goals and client expectations
• Collaborate directly with stakeholders and clients in a customer-facing capacity
• Develop comprehensive project plans and timelines for both retainer-based work and one-off projects
• Coordinate proactive network management tasks and reactive project deliverables
• Manage calendars and coordinate scheduling across multiple projects and clients
• Work within performance-based billing model managing retainer blocks and project hours
• Maintain project documentation and track progress using integrated management tools
• Ensure clear communication between all project stakeholders throughout project lifecycles

Requirements:

• Proven project management experience, preferably in IT or MSP environments
• Strong experience with Autotask (ticketing system and billing platform) - this is essential
• Proficiency with Microsoft Outlook for calendar management and scheduling
• Strong customer-facing communication and stakeholder management skills
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Experience with general administrative tasks and project coordination
• Bonus if you have familiarity with MSP service delivery models
• It helps if you have experience with integrated project management tools

• HMO Coverage in eligible locations
• Permanent work from home
• Immediate hiring