Support Technician - Odessa, TX

As an Onsite Support Technician, you will provide first-level technical assistance and support to internal employees and/or outsourcing customers directly at their physical locations. You will assist in diagnosing and resolving hardware and software issues, ensuring minimal downtime and optimal productivity. Your role will involve gathering relevant information from users to address problems of limited scope or escalate to higher-level support teams when necessary, according to established procedures. You will follow standard practices and procedures in troubleshooting and resolving issues, ensuring a high standard of service delivery.

 

Career Level - IC0

0-2 years of experience providing onsite technical support for end-user hardware, software, and network systems, including desktops, laptops, telecom systems, and peripheral devices, preferred. Basic experience with troubleshooting and resolving issues related to operating systems (Windows, macOS), application software, and network connectivity preferred. Familiarity with routine maintenance and updates to hardware and software systems, as well as the installation, configuration, and setup of new equipment, is a plus. Ability to interact effectively with both technical and non-technical users, document service requests and resolutions in a ticketing system, and assist with project-based tasks such as system upgrades and equipment deployments. Strong problem-solving skills and the ability to work collaboratively with other IT teams and escalate issues when necessary. This position is within a hospital environment, requiring knowledge of healthcare-specific applications and technology. The role includes mandatory participation in an on-call rotation to ensure 24/7 support coverage.

 

• Providing onsite technical support for end-user hardware, software, and network issues, including desktops, laptops, telecom systems, and peripheral devices.
• Troubleshooting and resolving problems related to operating systems, application software, and network connectivity to ensure minimal disruption to users.
• Performing routine maintenance and updates to hardware and software systems.
• Assisting with the installation, configuration, and setup of new equipment and software.
• Supporting project-based tasks, such as system upgrades, equipment deployments, and troubleshooting during rollouts.
• Documenting and tracking service requests, troubleshooting steps, and resolutions in the ticketing system.
• Collaborating with other IT teams for complex issues that require escalation or additional expertise.
• Ensuring all tasks are completed in accordance with established service level agreements (SLAs) and company procedures.
• Mandatory On call rotations.
• This is an onsite role requiring physical presence at the designated work location(s).
• May require occasional travel to remote sites based on business needs.
• Must be able to lift and carry equipment (up to 50 pounds) and perform other tasks that may involve physical activity.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $18.17 to $34.62 per hour; from: $37,800 to $72,000 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.<