Senior Digital Support Specialist

Background
  Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
  UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
 

Office/Unit/Project Description 

The Bureau of External Relations and Advocacy (BERA) is responsible for UNDP’s external relations and advocacy functions. The Bureau leads and supports the organization in cultivating, building, and nurturing strategic relationships and alliances that are essential for advancing and successfully achieving the mission of UNDP. The main priorities of BERA are (1) External Communication to raise UNDP’s profile and improve communications; (2) Resource mobilization, coordination, and partnership management, and (3) UN & Multilateral Coherence. To this end, BERA consists of the Directorate and the following groups: Communications; Partnerships; and UN System Affairs. 

Within BERA, the Advocacy, Media, and Communications Group (AMCG) leads and manages external communications through strategy, media, digital communications, marketing, branding, and global storytelling. 

As global audiences obtain greater access to online connectivity, digital communication continues to evolve and become more complex through a diversity of platforms, devices, and modalities.  To keep pace with these changes, UNDP is taking steps continually to modernize its digital communication ecosystem of web properties, social media, and other third-party and emerging platforms. 

To achieve and manage a continually modernized ecosystem, UNDP is recruiting a Digital Support Advisor who will be a critical member of the Digital Communications Studio (DCS) of the AMCG.   

The Digital Support Advisor will be the primary focal point for web projects, enhancements, and support. He/she will contribute to the implementation of UNDP’s corporate online strategy by maintaining the UNDP global website and ensuring UNDP’s web properties evolve over time. Working with a team of digital specialists, the Digital Support Advisor will advise country offices and other units on planning, implementing, and maintaining UNDP-sanctioned websites for external communications to ensure they meet UNDP website and design requirements.

Additionally, the Digital Support Advisor will be the primary liaison between the DCS and external agencies.

The Digital Support Advisor will also be tasked to support with contractual aspects pertaining to the enterprise platform (Acquia Digital Experience Platform), acting as the focal point between UNDP and Acquia’s account manager.

The Digital Support Advisor will report to the Digital Communications Production Lead in the DCS/AMCG/BERA.

Scope of Work  

1. Provide advice and web support for HQ units, regional centers, and country offices 

• Provide advice and comprehensive support to users of the corporate Digital Experience Platform (DXP) for issues and matters that require technical interventions. 
• Ensure new features or modifications in the web system are broadly and easily adopted by end users. 
• Act as a focal point for UNDP’s communications staff and engage with colleagues to reflect standards for UNDP corporate websites and support changes in organizational sensibilities around digital engagement. 
• Advise users on common web technologies for UNDP digital communications; and manage user accounts in the DXP as well as in Google Analytics. 

 2. Produce, maintain and improve UNDP websites in its digital ecosystem 

• Manage and support internal client dialogue/engagement to define the technical scope of website renewal projects. 
• Compile business requirements and develop implementation plans (including budgets and schedules) for small to complex projects. 
• Work with project teams to implement and validate (e.g. QA) solutions to address business requirements; 
• Manage scheduled bi-weekly DXP deployments, including ticket validation in staging and production environments.