General Manager - Planters Inn

About Us

The Yarrow Group is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

Our Values

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW 

The General Manager (“GM”) is responsible for all aspects of operations at the hotel, team management, and guest experience. The GM is an ambassador for the hotel and The Yarrow Group (corporate office). The ideal candidate is well rounded in sales, hotel operations (Rooms and F+B), human resources, guest service and asset management. This role manages and directs staff management in engineering, rooms, food and beverage and administration. The role is responsible for the overall direction, coordination, and evaluation of the hotel’s leadership team and for carrying out leadership responsibilities in accordance with the organization’s policies and applicable laws. 

In addition to overall hotel operations, this role includes direct oversight of the hotel's fine dining restaurant and café, ensuring both venues deliver exceptional guest experiences, maintain brand and service standards, achieve financial performance goals, and operate in compliance with all health, safety, and hospitality best practices.

ESSENTIAL JOB FUNCTIONS 

• Develops a positive workplace culture through implementation of action plans that are designed to improve team member retention and to foster teamwork, communication, engagement, and trust, and models the behavior that is expected of all hotel employees 

• Thoroughly understands all duties of all staff and departmental functions 

• Monitors and develops team members’ performance, to include positive supervision, constructive feedback, professional development, coaching, counseling, mentorship, performance management, and appropriate recognition of achieved goals 

• Accountable for hotel recruitment, staffing, and training, and ensures department managers and supervisory staff are qualified and effective in their roles  

• Sets measurable departmental objectives and performance expectations  

• Ensures compliance with Yarrow Group standards of product, quality, and operational performance 

• Responsible for the execution and impact of all policies and procedures for the hotel 

• Reviews and evaluates feedback from guests both written and verbal, and demonstrates the ability to proactively identify and respond to related opportunities and trends  

• Ensures customer satisfaction by soliciting feedback and improving standards 

• Understands revenue generation and yield management, works in conjunction with the corporate team on maximizing revenue through rate positioning and optimizing occupancy through segmentation  

• Controls expenses in accordance with accurate revenue forecasts, making necessary adjustments in order to maximize profitability 

• Maintains proper staffing guidelines based on budget forecast and occupancy 

• Actively manages the budget process, P&L reporting 

• Prepares ownership operation and marketing reports 

• Directs the overall property sales effort in partnership with the Corporate Vice President of Sales and Marketing 

• Provides ultimate oversight and accountability for guest service recovery and problem resolution 

• Ensures employee satisfaction as reported and measured through the hotel’s annual employee engagement survey 

• Meets overall growth objectives  

• Works well cross-functionally and with management group and hotel owners 

• Works with relevant property staff, corporate support partners and third-party vendors and suppliers. Oversee all repairs, renovations, alterations and improvements to the hotels as shall be necessary for the proper maintenance and preservation of the facility. Focus must be given to life safety matters and to any other situation that creates risk for guests, team members or the property 

• Responsible for ensuring quality and efficiency of all contracted work completed onsite. 

• Upholds contractors to scope of work agreed to in their contract along with hotel standards. 

• Maintains the relationship with contracted labor age