Business Operations Manager

About Foursquare 

Foursquare is the leading independent location technology and data cloud platform, dedicated to building meaningful bridges between digital spaces and physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world, empowering businesses to answer key questions, uncover hidden insights, improve customer experiences, and achieve better business outcomes. A pioneer of the geo-location space, Foursquare’s location tech stack is being utilized by our mobile apps CityGuide and Swarm, as well as the world’s largest enterprises and most recognizable brands, like Amazon, Microsoft, Samsung, Spotify, Uber, Airbnb and others.

Foursquare’s flexible building blocks include technology to maximize marketing impact and drive incremental real-world engagement (Attribution, Audience, Proximity, SDK); data to deeply understand points of interest and real-world behavior patterns (Places and Visits), and tools to conduct advanced analysis, data enrichment, unification and visualization (Studio).

About the Position

Foursquare is looking for a Business Operations Manager to join our team located in or near one of our office hubs - New York City, Chicago, Seattle, San Francisco. This position reports directly to the Head of Business Operations, but will support a variety of teams across Sales, Customer Success, Marketing, Finance, and R&D. 

About the Team

The Business Operations team is a driver of operational efficiency, enabling growth and acceleration through process design, tooling improvements, and optimizing operational cadences. We manage the operating rhythm of the company, bridging strategy and execution, and ensuring alignment of each department with corporate vision and strategic goals of the company. Business Operations helps leadership navigate their businesses more effectively, particularly around plans to attack areas of growth, removal of systemic inefficiencies and risk management.

About the Role

Foursquare is looking for a passionate individual who can drive alignment and productivity across Foursquare. This role will play a pivotal role in overseeing our internal business operations, ensuring efficiency, effectiveness, and smooth daily functioning. This individual will play a lead in the streamlining of processes, identifying areas for improvement, and implementing solutions to optimize our operations. Company wide operating mechanisms will be a key area of focus, ensuring Foursquare is focused on the single most important initiatives, driving progress and ultimately growth for the company. They’ll achieve this through the development and management of measurable, data-driven, and repeatable sets of processes that enable velocity, experimentation, quality, and confidence.

In this role, you’ll

• Provide guidance and support to other operational teams within FSQ, helping guide process improvements and informing strategic decision making. 
• Process Optimization: Identify opportunities for process improvement and lead initiatives to streamline operations, reduce costs, and enhance productivity.
• Be a trusted advisor to Product and Engineering Leadership, helping them drive the effectiveness of their teams while helping them shape and prioritize product and operational strategies.
• Be responsible for analyzing, evaluating, and implementing processes that ensure FSQ is operating as effectively and efficiently as possible.
• Lead and oversee strategic projects, ensuring timely and successful implementation, utilizing data-driven insights to drive alignment and solutioning across internal teams.
• Oversee our procurement process, managing guidelines, streamlining workflows, and developing process improvements to increase efficiency and improve cost management and transparency 
• Develop and manage our QBR process, collaborating with key leaders in Sales, Product, Engineering, Marketing and People teams to provide a clear and concise assessment of the business.
• Collaborate with leadership teams to define clear and measurable company-wide OKRs, tracking progress and analyzing results to identify improvement in the process. 

What you’ll need

• Bachelor's degree or equivalent experience, advanced degree or MBA preferred
• 6+ years of professional experience with 4+ years experience in an Operations-focused role in a tech company
• Proven ability to lead process improvement initiatives and/or transformation efforts of significant scope
• Familiar in the systems and tools leveraged by Operations teams, including G Suite/Microsoft Office, Highspot, Salesforce, Tableau
• Experience with cross-functional collaboration with Marketing, Sales, Customer Success, Product & Engineer