Customer Care Representative

<p>Would you like to work as customer care representative in an entrepreneurial and international environment? EasyPark is a rapidly growing tech company on a mission to make cities more liveable. In this role you will be part of the customer care team in Madrid where the main goal is to offer excellent support to our customers.</p><p><strong>The Role</strong></p><p>As a Customer Care Representative, you will be part of a team of friendly colleagues in an international environment. You will be responsible for providing our Spanish and Portuguese customers with excellent support through high availability and flexibility. The aim of the customer care team is to keep down the customer contact ratio to a minimum, through continuous collection of information about the different topics our customers contact us about, in order to take action on it. Together with other stakeholders, such as team managers and process drivers we come up with proposals of how to eliminate the need for customers to contact us at Customer Care, which has a great financial impact for the company.</p><p><strong>You will contribute &amp; make an impact through:</strong></p><p>• Building and maintaining a good relationship with EasyPark customers, primarily within the B2C segment but also B2B</p><p>• Answer incoming customer service calls, emails and chat</p><p>• Actively work with onboarding of customers, customer loyalty and win-back</p><p>• Going the extra mile of leaving our customers with a positive feeling when they have been in contact with us on the phone, through E-mail, through social media channels or any other channel used by the company</p><p>• Supporting the collection of information about what customers are contacting us about by logging contacts according to the company policy</p><p>• Continuously work to identify ways to improve our internal processes within Customer Care and escalate to team manager and process drivers when needed</p><p>• Continuously monitor own performance to ensure alignment with the objectives set up within Customer Care </p><p><strong>About you </strong></p><p>We are looking for you who has a genuine interest in Customer Service and enjoys working in a fast-paced team environment, while acting without prestige. A social team player with an understanding of what a great Customer Experience means and who can also work independently. You are curious and like to challenge yourself, through stepping out of your comfort zone and try out new things to develop and grow. Feedback is something you welcome with humbleness.</p><p>Your background</p><p><em>We don’t think one size fits all, but a successful candidate might have the following:</em></p><ul> <li>Have previous work experience in sales and/or Customer Care</li> <li>Feel motivated by working with others towards common goals</li> <li>Written and oral fluency in Spanish, Portuguese and English. Portuguese as a native language is preferred.</li> <li>The knowledge of Catalan, Galician, Basque, or any other language is a plus.</li> <li>Be available to work full time from Mon - Fri 10AM to 6PM</li> </ul><p>This role is based at the EasyPark Madrid office in Spain.</p><p><strong>Life at EasyPark</strong></p><p>We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiative and act outside of their comfort zone. To have an open mind and embrace change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.</p>