ERP Functional Lead - NetSuite ACS

Do you want to advance your career with the world’s first cloud company? Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we’re looking for people like you to help us make a global impact.

As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.  

NetSuite is a place where you can build your career and have fun while doing so! We’re invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you’re ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.
 

Why Oracle NetSuite?

One word - transformation.

 At Oracle NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient, and agile.  Oracle NetSuite is truly redefining business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as the cloud applications pioneer, today Oracle’s NetSuite global business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

 Transform your career at Oracle NetSuite

 At Oracle NetSuite we work hard and we hire steadfast competitors. We hire individuals that are confident trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are diligent in our mission and we pause only to celebrate our success.  And we DO celebrate, because if you don’t have fun along the way, then what’s the point?

 The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a director-level consultant. This role requires proficiency and acuity working with C-Level executives and senior leaders (both internal and external) to foster mutual accountability and form a joint plan for success.  ACS is an acknowledged authority within the Oracle NetSuite Global Business Unit (GBU), providing subject matter expertise and consulting services to the GBU’s largest, strategic and most challenging customers around the globe. 
 

Responsibilities include: 

• Advise and enable our customers on optimum approaches to complex challenges based on Best Practice and Industry trends.  Serve as liaison on all things ERP to Go-To-Market, Engineering, Client Management, Sales, Consulting & Support organizations
• Participate in the identification and documentation of customer’s NetSuite value gaps using our proprietary SuiteReview methodology
• Participate in driving the approach to remediate gaps, and consensus with the Customer of same and work with customers to remediate highest priority gaps
• Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components
• Embrace leadership roles toward improvement of the team. Perform quality reviews of deliverables developed by other team members
• Continue to increase product knowledge and pursue relevant certifications
• Follow essential internal business processes aligned toward delighting our Customers 
• Renewals: Customer renewals for continued annual recurring revenue.  Continued customer follow-up and interaction can help avoid last minute surprises
• Lead continuous improvement initiatives across internal customer facing teams using solid understanding of the ERP business process domain, Customer requirements & expectations and Oracle + NetSuite’s ERP functionality
• Promotes: Work closely with Account Management to promote Product and Service expansions to increase customer lifetime value (CLV) of our customers

Preferred Qualifications include:

• 8+ years of overall relevant domain experience in General Business, Manufacturing, Retail, Software, Services, or Technology vertical markets
• Strong NetSuite ERP Financials solution implementation and/or administration experience - competing ERP offerings may be considered
• Experience with defining requirements for complex customizations and/or integrations