Director, Cloud Success Navigator - Customer Adoption

The role will help inform the overall approach for customer adoption of Oracle Cloud Success Navigator. For new and expanding customers, use cases and scenarios will focus on the implementation experience to reduce risks, accelerate time to value, and ensure continuous value realization. For customers already “living” in the cloud, this role will engage and invite those segments to explore, expand, and adopt capability to drive continuous improvement and innovation.

Success for this role requires an experienced leader who has held customer-facing roles either commercially or with senior internal stakeholders and decision makers. An understanding of consulting solutions, industry best practices, business processes, change management, and the ability to identify and interpret a customer's strategic requirements are central to success for this role. Those aspects, amongst others, will be utilized to enhance outcomes for our customers and inform the continued evolution of Oracle Cloud Success Navigator capabilities and offerings. 

The experience relevant to this position could include a combination of deep Customer Delivery, Consulting, Customer Success, and/or Go to Market experience related to Fusion Applications, Technology, and Industry solutions supported by a track record of success. 

Career Level - IC5

Core Responsibilities:

• Evangelize the use of Oracle Cloud Success Navigator platform with customers and partners by showing the value of the platform across the entire cloud lifecycle, while working closely with the global teams to ensure a consistent and scalable approach. 
• Collaborate with Oracle Consulting and external Partner/System integrators on incorporating Oracle Cloud Success Navigator to enable successful implementations, promoting a faster time to value for the customer and enhanced transparency & alignment between Oracle and its partners.
• Collaborate closely with corporate marketing and Oracle selling functions in assigned markets to establish and amplify the value of Oracle Cloud Success Navigator
• Lead and/or collaborate various assigned project and initiative tracks related to ongoing operational and growth-oriented efforts surrounding the scaling and evolution of Oracle Cloud Success Navigator globally. 
• Provide input to the global development and management of customer surveys and feedback through direct consultation, focus groups and digital in-app surveys.
• Work closely with the Navigator, partner engagement, product management and engineering teams to provide direct customer and partner input into ongoing platform innovation and improvement.
• Recommend enhancements to Oracle Cloud Success Navigator to improve customer engagement and value realization based on customer feedback, lessons learned, and leading practice recommendations to further optimize cloud customer transformations.
• Collaborate with Partner/System Integrator enablement, Go-to-Market & Success teams to ensure partners support and drive customer engagement and adoption of Oracle Cloud Success Navigator
• Support the entire process of early phase engagement with customers and partners using Oracle Cloud Success Navigator during their evaluation/buying process.
• Be the Navigator lead on specific customer engagement programs, providing guidance and support to ensure they obtain maximum value, that issues are addressed, while ensuring customer feedback is captured and communicated to the product and engineering teams.
• Provided input on what elements of data should be integrated and obtained (strategy, solution architecture, business plans, KPIs and performance metrics, demo environments, etc) for use within Oracle Cloud Success Navigator
• Continuously monitor competitive solutions, and work with Oracle Cloud Success Navigator product management to recommend enhanced features as well as develop positioning collateral inclusive of competitive analysis.
• Contribute to the establishment and curation of key performance indicators (KPIs) to measure the success and impact of Oracle Cloud Success Navigator, it’s launch and on-going success.
• Be a thought leader for the futuristic vision for Oracle Cloud Success Navigator using AI & Automation for guidance & advisory for customers and partners.

Role Skills:

Highly Developed Communications Skills:

• Ability to provide clarity regarding the strategic intent and business objectives of the Oracle Cloud Success Navigator
• Communication expertise that generat