Senior Director of Property Management (Memphis)

Job Details

Job Location: TN Alco Management Inc - Memphis, TN 38103Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $120,000.00 - $140,000.00 SalaryTravel Percentage: More than 50%+ TravelJob Category: Executive

SUMMARY OF POSITION

The Senior Director of Property Management provides senior-level operational leadership for a portfolio of affordable apartment communities through the direct supervision and support of Regional Property Managers (RPMs). Reporting to the Vice President of Property Operations, this role is responsible for ensuring strong operational performance, financial results, regulatory compliance, asset quality, and leadership development across the assigned portfolio. The Senior Director of Property Management works collaboratively across the company to support and lead the development and improvement of processes and programs that impact community teams and property performance.

 

This role requires deep knowledge of affordable housing programs, a proven ability to provide mentorship and guidance to teams with multivariate responsibilities, and strong and effective communication skills. The Senior Director supports practices that increase resident retention and employee growth with the ultimate goal of advancing ALCO’s mission of providing quality affordable homes and quality jobs for the long term.

ESSENTIAL FUNCTIONS

 

Leadership & Talent Development

• Provide leadership, coaching, and ongoing development to Regional Property Managers, fostering a culture of accountability, collaboration, and professional growth.
• Build strong team support and growth within portfolio of RPMs.
• Support RPMs in developing Community Managers and site teams aligned with ALCO’s values, systems, and operational standards.
• Promote a positive, inclusive, and mission-driven culture across the portfolio.
• Plan and develop quarterly RPM meetings and support regular portfolio meetings to reinforce expectations, share best practices, and support consistent execution.
• Partner with Talent Division to support performance management, succession planning, and leadership development initiatives.

Operational & Financial Management

• Provide senior oversight of operational performance and cultural alignment across assigned portfolio. Ensure that RPMs and their portfolios have the understanding and resources they need to make strategic decisions.
• Partner with RPMs and community teams in the development of annual operating budgets, ensuring alignment with ownership expectations, affordability requirements, and long-term sustainability.
• Review and analyze monthly financial statements and variance reports; collaborate with RPMs and internal teams to design and implement corrective actions to achieve or exceed budgeted performance.
• Support RPMs in identifying operational efficiencies and best practices that enhance financial performance while maintaining service quality.
• Collaborate with Property Operations team to support occupancy, leasing performance, and resident retention within program guidelines.
• Maintain awareness of changing industry standards and analyze trends for discussion at various levels of the organization.

Maintenance & Asset Oversight

• Ensure communities are maintained to high standards that support asset performance and resident satisfaction.
• Provide high level oversight of preventive maintenance programs and maintenance operations through RPM leadership.
• Review inspection results, safety reports, and maintenance metrics to ensure timely follow-up and resolution. Develop processes to review and improve internal inspections in response to changing industry and ALCO standards.
• Partner with Asset Management and Director of Maintenance on capital planning, vendor performance, insurance claims, and capital project execution.
• Provide operational guidance related to long-term maintenance strategies and capital improvements.

Compliance & Risk Management

• Ensure communities operate in compliance with all applicable federal, state, and lo