Senior Business Analyst

Who We Are
Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.
Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents!


**Compensation Range for This Position Is $90,000 - $95,000
This is a full-time, REMOTE position that requires international travel.
We will consider candidates who are able to work either Central Time Zone (UTC - 5) or UTC time.
Mercy Ships seeking a highly skilled and experienced Senior Business Analyst to translate Organization business requirements into functional and non-functional requirements in support of Mercy Ships strategy.

The Senior Business Analyst will be responsible to lead various organizational initiatives and change activities, ensuring successful planning, execution, and delivery of projects and initiatives.
The Senior Business Analyst will be central in driving project success through effective leadership, cross-functional collaboration, and robust stakeholder engagement.

How You’ll Contribute
Project Discovery and Assessment:
• Work with sponsors, customers, Information Services staff and other stakeholders to define requirements.
• Work with subject matter experts (SMEs) to determine functional requirements, possible solutions, alternative approaches and related impacts.
• Research and recommend solutions to business problems according to the defined requirements.
• Identify and advance solutions that support the established and a desired future enterprise architecture.
• Effectively communicate current state and potential future state scenarios to sponsors, customers, project team members and stakeholders
• Lead customer interviews and business analysis sessions
• Support project management activities with the necessary documentation to initiate and execute successful projects.

Cross-Functional Collaboration:
• Lead and collaborate with cross-functional teams to implement project solutions.
• Support and facilitate effective communication and coordination among project stakeholders, ensuring a unified approach towards project goals.
• Promote adherence to standardized processes and documentation.

Stakeholder Engagement and Requirements Gathering:
• Engage with key stakeholders to gather detailed requirements and understand business needs.
• Translate stakeholder requirements into effective project solutions.
• Lead comprehensive requirements-gathering efforts, ensuring all stakeholder expectations are captured and integrated into the project scope.
• Create system design proposals.
• Create models, specifications, diagrams, and charts to provide direction to the project team

Change Management:
• Develop and implement robust change management strategies to support organizational transitions.
• Engage with stakeholders to understand their needs and concerns, and proactively address resistance to change.
• Ensure adequate training and support mechanisms are in place to facilitate user adoption and minimize disruptions.

Documentation and Knowledge Transfer:
• Maintain comprehensive project documentation, including technical specifications, user guides, and change management plans.
• Facilitate knowledge transfer sessions to ensure understanding and adoption of new processes and tools.
• Promote the use of standardized processes and documentation across all project activities.

The Ideal Candidate
• Supportive and in alignment with Mercy Ships mission and vision and committed to its core values.
• Understand and apply servant leadership principles, work collaboratively with integrity, and demonstrate accountability.
• Able to contribute to community life, requiring stable and healthy interpersonal skills.
• Extensive experience with formal project management methodologies and best practices
• Technical skillsets: business analysis; root cause analysis; system design; technical and project documentation; task management.
• Ability to create systematic