Operations Manager

Position Title:

Operations Manager

Job Description:

This position will be responsible for managing the day-to-day operations of the field workgroups within the Trails and Natural Lands (TNL) team. Trails and Natural Lands is a division in the Public Lands Department.

The successful candidate will work with TNL Field Staff and Natural Lands Supervisor to create property assignments, create management plans and safety protocols for each open space property, and carry-out scheduled and as-needed maintenance tasks (weed control, trail repair, native planting, land restoration, signage and fencing installation and repair, etc.) Similarly with the native plants and ecology team, the Operations Manager will create and oversee implementation of management and safety plans for native plant greenhouses and land restoration projects. Additionally, this position will support the Natural Lands Supervisor with all human resource functions (recruiting, hiring, supervising, training, evaluation) for the TNL field staff.

The ideal candidate will have graduated from accredited college or university with a bachelor’s degree in Architecture, Engineering, Urban Planning, Construction Management, Public or Business Administration or a related field and five years of related work experience and three years of proven leadership and supervisor experience. Education and work experience may be substituted one for the other on a year-for-year basis.

TYPICAL DUTIES:

• Participates as a senior management member in the formulation of division policies, goals and objectives, and in the establishment and updating of strategic planning. Presents the division’s policies and positions in meetings, negotiations and communications with the public, citizen and industry groups, Mayor and City Council members, the media and other public forums within assigned areas of authority.
• Provides administrative direction to workgroups and management of activities in their assigned areas. Supervises and evaluates the work of subordinate personnel for compliance with standard operating procedures and division objectives. Resolves work procedure problems and questions presented by subordinate level employees.
• Comprehends and makes inferences from written material regarding area of assignment. Takes lead in preparing the division budget by analyzing the personnel and equipment needs of assigned area. Coordinates and works with other managers of City services on matters affecting areas of responsibility and Citywide processes.
• Communicates with the general public, other City employees, City process improvement teams, vendors, management, contractors, public officials, architects, engineers, and other development related personnel to explain the applicable City regulations and policies. Prepares written documents, Council reports, studies, letters, memos and special agreements with clearly organized thoughts using proper sentence structure, punctuation and grammar in order to define and express City objectives, findings, recommendations, procedures, policies and goals.
• Confers with engineers, vendors, manufacturers, attorneys, consultants, a variety of agencies and the general public in acquiring information, coordinating division matters, and providing information regarding area of assignment. Serves on committees and design review teams.
• Assesses and assigns priorities to problems and work assignments when confronted with several pressing demands at one time. Participates in project planning with appropriate City departments, agencies, and jurisdictions.
• Identifies process delays and demonstrates continuous effort to improve operations and decrease turnaround times; analyzes and reports operational outcomes and processes.
• Directs and coordinates the activities of assigned work group or groups within the Division responsible for the completion of large projects. Oversight responsibility may include field inspections and coordination with other City departments.
• Develops and maintains a current knowledge of the policies, procedures, and standards of the assigned area. Directs, oversees and participates in the development of a workgroup plan, assigning work activities and projects, monitoring workflow, and reviewing and evaluating work products.
• Performs other duties as assigned

This position is eligible for full city benefits, including: 

• Health Insurance (95% of premium paid by city) 
• Dental, Vision and Life Insurance 
• Paid vacation and personal leave 
• Six weeks of paid parental leave from day 1 of employment 
• Retirement contributions toward a pension plan and/or 401(k) 
• A robust Employee Assistance Plan (EAP) 
• Up to $4,000 tuition reimbursement annually 
• Discounted supplemental benefits like pet insurance and lega