Payments & Deposit Operations Representative II

Work Location:

Lewiston, Maine, United States of America

Hours:

40

Pay Details:

$22.50 - $29.00 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Payments & Deposit Operations Representative II provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations function. Communicates with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.

This is a fully in office position (6 Atlantis Way, Lewiston Maine)
Monday thru Friday 8AM to 430PM

Depth & Scope:

• Works within generally defined guidelines, accountable for completing a range of transactions or activities that involve single to multiple steps and several systems or applications characterized by a combination of manual and automated processes
• Transactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictions
• Transactions are characterized by low to moderate risk/financial impact
• Low to moderate decision-making authority within defined parameters
• Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/rules)
• Typically interacts with internal partners and external customers (as needed)
• Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
• Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/requirements for jurisdictions supported

Education & Experience:

• High School diploma

Preferred Qualifications:

• Banking or financial experience helpful

Customer Accountabilities:

• Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
• Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained
• Identifies opportunities to improve service delivery
• Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels
• Interacts with partners by responding to requests in an effective and timely manner
• Uses effective relationship skills when communicating with partners/colleagues/customers

Shareholder Accountabilities:

• Completes assigned workload to meet SLA requirements for service and productivity
• Understands internal and industry regulations, remains informed of emerging issues and applies appropriate due diligence in adherence with operating policies/procedures
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• Supports the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
• Actively reviews internal processes/activities and provides ideas for process improvement
• Investigates and escalates non-standard or high-risk activities as appropriate
• Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
• Be knowledgeable of and complies with Bank Code of Conduct

Employee/Team Accountabilities:

• Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment