Customer Service Representative 1

Banking Customer Service Representative

At Foundever™, experience is everything:

At Foundever, we deliver leading customer experience (CX) solutions to global clients that offer their consumers many products including, financial services, technical and warranty support, and roadside assistance. All calls are inbound calls only - no cold calling. 

 

Customer Service Representatives will be supporting one of the largest insurance and banking providers in the U.S. and will assist with entry-level banking and financial needs. We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions.

 

Location Requirements: Must reside within commuting distance of our Montgomery, AL location. You will be working onsite at 201 Technacenter Dr. Montgomery, AL, 36117

 

Skills, Knowledge, & Abilities:

• Active listening skills, effective verbal and written communication skills
• Ability to solve complex situations, utilizing questioning and deductive reasoning skills
• Demonstrated ability to navigate multiple systems
• High service-aptitude with personal drive to serve/display compassion and empathy
• Willingness to learn and develop skills to improve your work performance 

Benefits:

• Pay $17/H
• 100% paid Professional Training at $15/H
• Expected hours: No less than 40 per week, Weekends as needed
• 401(k)
• Medical, Dental, Vision and Wellness Benefits 
• Employee Assistance Program (EAP)
• Paid Time Off
• Employee discounts
• Referral Bonuses
• Internal Mobility (84% of our managers are promoted within) ​​​​​​

Requirements:

• Must be at least 18 years of age
• Must have a HS Diploma or GED Equivalent
• Preferred 6 months-1 year of relevant work experience
• Must have open availability during hours of operation

Location Requirements: Must reside within commuting distance of our Montgomery, AL location. You will be working onsite at 201 Technacenter Dr. Montgomery, AL, 36117

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support the operational needs of our clients and deliver a seamless experience to customers in the moments that matter.  

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.  

Get to know us at www.foundever.com and connect with us on Facebook