Entry level job - Customer Service Representative - New Jersey

Customer Service Representative

Position: Customer Service Representative

Location: On site

Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Your dedication will not only be rewarded with a competitive salary ranging from $17 to $18 per hour, but you'll also have the chance to earn performance-based quarterly bonuses. At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story!

Why Choose Whizz:

Competitive Salary: Earn between $17 - $18 per hour, based on your skills and experience.

Quarterly Bonuses: Be recognized and rewarded for your exceptional contributions every quarter.

Salary Growth Potential: Show your commitment and watch your salary grow.

Leadership Opportunities: Ambitious CSRs can step into a Team Lead role after just 6 months.

Responsibilities:

- Advise current and prospective customers.

- Communicate effectively with customers in person.

- Explain bike features and functions to customers.

- Assist customers in choosing a bicycle model, battery type, accessories and services.

- Manage customer onboarding and payments.

- Maintain document flow related to sales transactions.

- Working with current clients, including inspecting bikes and issuing fines.

- Managing client accounts and requests in the ERP system, specialized automation tools (such as chatbots), and other software and applications used by the company.

- Prepare and submit necessary reports related to sales, inventory, and store operations.

- Adhere to the organization of the store to maintain a welcoming environment.

- Track inventory levels and ensure accurate stock levels.

- Coordinate stock transfer and fulfillment as needed.

- Assist with store opening and store closing duties, as required.

- Perform general office and administrative tasks.

- Perform other duties as assigned by the direct supervisor to support store operations and ensure smooth workflow.

- Be flexible and available to work shifts across Monday through Sunday, as scheduled.

Requirements

• Excellent oral and written communication skills.
• Ability to connect with various personalities.
• Proficiency in Microsoft Office and Google Sheets.
• Strong multitasking abilities.
• Availability on weekdays and weekends.

Benefits

Paid Time Off: Recharge and relax with vacation, sick leave, and public holidays.

Training Provided: We believe in empowering you to reach new heights.

Commute on Us: Make your daily journey smoother and cost-effective.

401(k) Retirement Plan: Invest in your future.

Performance-Based Bonuses: Enjoy additional bonuses tied to your outstanding performance.

Flexible 8-hour Shifts: Balance work and life seamlessly.

Competitive Salary: $17 - $18 per hour.