Customer Service Agent

<p><b>What You Will Do</b></p><ul><li><b>Morning tasks</b>: Process orders using the order management application.</li><li><b>Afternoon tasks</b>: Support local team activities:<ul><li>Handle inbound calls.</li><li>Respond to emails related to delivery notes, COAs, invoicing, and order claims.</li></ul></li><li>Accept and process transactions in <b>SAP/CRM</b>.</li><li>Confirm orders and check shipment status.</li><li>Collaborate with other departments to resolve issues in the <b>Order-to-Cash cycle</b>.</li><li>Meet daily and monthly targets for deadlines and order quality.</li></ul><p></p><p><b>What You Will Need</b></p><ul><li><b>Native Portuguese</b>.</li><li><b>Advanced English (minimum C1)</b>.</li><li><b>Spanish preferred</b>.</li><li>Strong <b>MS Office</b> skills.</li><li>Customer-oriented mindset and professional written communication.</li><li>Good problem-solving and decision-making abilities.</li><li>Ability to handle repetitive tasks in a fast-paced environment.</li><li>Minimum <b>6 months of customer service experience</b> (preferred).</li><li>Experience with <b>SAP</b> or Customer Service software (advantage).</li><li><b>No immigration sponsorship</b> offered for this role.</li></ul><p></p><p><b>What’s In It For You</b></p><ul><li><b>Make a difference</b>: Join a stable, growing, global Fortune 500 company.</li><li><b>Work-life balance</b>: Enjoy hybrid work and flexible hours.</li><li><b>Recognition and growth</b>: Opportunities for advancement and continuous learning.</li><li><b>Benefits</b>: Cafeteria plan, medical, dental, vision coverage, stock purchase plan, language learning options, and more.</li></ul><p></p>