Customer Service Representative

About Kennametal

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 8,700 employees are helping customers in nearly 100 countries stay competitive. Kennametal generated $2.1 billion in revenues in fiscal 2023. Learn more at www.kennametal.com. Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Customer Service Representative

 

An excellent opportunity has become available to join Kennametal as a Customer Service Representative in our office in Poznan, Poland. The purpose of this position is to maintain a high level of customer relationships, and ensure Kennametal delivers high standards of service to its customers.

 

You will be responsible for a variety of administrative and support related tasks that cover the entry and handling of customer orders in a timely and accurate manner. The ability to communicate in English, combined with a positive attitude and willingness to learn, are more important than prior work experiences.

 

Main responsibilities will include:  

 

• Customer service communications by phone and emails.
• Handling quotes, orders, offers, and invoicing for customers.
• Processing complaints and returns.
• Analysing and solving problems connected with sales processes.
• Responsibility for customer satisfaction.

 

Desirable education and work experience:

 

• Min. High School degree.
• Fluent Polish, and good level of English are required.
• Good knowledge of MS Office (Word, Excel, Outlook).
• Ability to communicate well (verbal and written) within the team and with customers.
• Previous experience in customer service is an advantage.

Equal Opportunity Employer