Implementation Administrator - Verity Solutions - Hybrid

Split Billing Implementation Administrator

Preferred Experience in:

• Working in a Hospital
• Inventory Management Implementation
• Supply Chain

Job Description Summary

Administers the installation of assigned accounts, including, but not limited to: structure and billing set up, eligibility collection, data base loading, ID cards, preparation of plan materials such as administrative documents and customer education materials. Provides support to assigned accounts by responding to inquiries or resolving complex issues using independent judgment and discretion. May act as a Technical Coach, providing desk-level coaching and identifying opportunities aimed at improving overall operational performance. Completes day-to-day Account Installation tasks without immediate supervision, but has ready access to advice from more experienced team members. Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.

Job Objective:

Responsible for role modeling and executing all aspects of project leadership, planning, and execution to onboard Software as a service (SaaS) projects for new and existing customers. Serves as the subject matter expert in the implementation process for all V340B products and features. Mentors others on the team to promote department standards including ongoing education and consistency of execution for a superior customer experience.

Duties and Responsibilities:

• Drive and manage multiple, assigned implementation projects from initial customer engagement through planning, execution, and launch phases - managing all key steps and stakeholders of each project.
• Serve as the senior subject matter expert for both customers and team members.
• Review, analyze, and repair data from a variety of data sources in support of new Verity Solutions v340B.
• Develop initial operations relationship with customers to understand their 3408 program, pain points and other pertinent data to develop clear success factors around their implementation.
• Ensure a positive onboarding experience with Verity's software solutions including oversight to ensure accurate customer data extract set ups, wholesaler interactions, and configuration for software solutions.
• Responsible for thorough training on software functions and key customer interactions to facilitate smooth and confident transition to 'live' project state and transition to account management as applicable.
• Facilitate proactive, timely, and comprehensive communication and demonstrations with customers and all Verity stakeholders key to the critical path success of a project implementation.
• Assist with training of new team members
• Assist with maintaining department documentation and education tools
• Serve as a professional and courteous face of Verity Solutions through phone, email, webinar or in-person interactions.
• Diligent in daily use of project management tools including Sales Force, Excel, etc. to allow for visible transparency in project status.
• Follow project and procedural workflows, while regularly evaluating current processes and procedures and contribute to improvement of workflows based on learnings and current business demands.
• Supports and promotes the Verity Solutions values through positive interactions with both internal and external stakeholders on a regular basis
• Attend to other implementation or cross-departmental initiatives as assigned.

Experience, Skills and Qualifications:

• BA or BS in Business or related field or equivalent work experience.
• 3+ years in a customer-facing cloud-based software technology implementation or project management role; strong knowledge in 340B or pharmacy operations.
• Ability to have flexibility in dealing with workday emergencies and attend to critical customer issues both in and out of the corporate office.
• Demonstrated ability to maintain professional demeanor and confidentiality
• Proven ability to analyze data issues and troubleshoot problems with customer data and/or Verity Solutions database schema.
• Strong experience with MS Office; expert Excel capability a must.
• Proven display of interest in customer and colleague success through sharing of knowledge, ideas, tips and experiences.
• Proven ability to communicate verbally and in written form at a high level.
• Able to prioritize tasks and accept working in a fast-paced environment without getting overwhelmed
• Ability to multitask and manage multiple discreet implementation projects at the same time.
• Visible enthusiasm for on-going learning and research of the 340B program and associated legislat