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The Technology Implementation Lead is the strategic connector between our clients and internal technology teams. You will lead technical onboarding and integration for new accounts, ensuring solutions align with client needs and business objectives. This role blends technical expertise, client relationship management, and project leadership to deliver scalable, secure, and repeatable solutions that power pharmacy growth.

Technology Implementation Lead — Pharmacy Technical Client Integrations

About CenterWell Pharmacy
CenterWell Pharmacy is transforming the pharmacy experience through personalized, affordable, and innovative solutions that help people live their best lives. As we expand our reach and scale our award-winning operations, we are seeking a Technology Implementation Lead—a hands-on, technically focused leader who thrives at the intersection of healthcare, technology, and client success.

This is a high-impact role where you will lead from the front—owning technical integrations, driving action, removing roadblocks, and ensuring every implementation delivers measurable value for our clients and patients.

Role Overview
The Technology Implementation Lead is the technical orchestrator for new client partnerships. You will not author detailed technical designs, but you must deeply understand client needs, assess their technical capabilities, and align them with our product offerings. Your role is to own the technical delivery plan—bringing together solution architects,  product owners, engineering teams, operations and compliance stakeholders to ensure seamless, secure, and scalable integrations.

This position requires strong technical understanding, project management expertise, and the ability to navigate complex healthcare and pharmacy environments. You will build and execute implementation plans, coordinate technical activities, and see implementations through from start to finish.

We’re scaling fast and looking for a hands-on leader to drive technical client integrations end-to-end. You’ll be the strategic connector between clients and internal teams—translating needs into action, building technical implementation plans, coordinating solution architects and engineering, and ensuring on-time, high-quality launches.

You won’t author technical designs, but you will drive outcomes: API/EDI connectivity, data migrations, testing, and post-go-live optimization. Success looks like faster time-to-launch, high client satisfaction, audit-ready compliance, and repeatable, scalable patterns. What you bring: healthcare/pharmacy integration experience; sales-oriented client leadership; strong technical implementation experience; familiarity with APIs, EDI, HIPAA/NCPDP; and the ability to simplify complexity and get things done. If you’re driven, collaborative, and thrive at the intersection of tech and patient impact, let’s talk.

What You’ll Do

• Own the technical implementation lifecycle from discovery and requirements through integration, testing, launch, and post-go-live optimization
• Act as the primary technical liaison for client accounts, ensuring clear communication and alignment of solutions with client goals
• Collaborate with solution architects, technical product owners, engineering, compliance, and sales leaders to deliver high-quality integrations
• Develop and manage technical implementation plans; identify dependencies, secure resources, and drive accountability across all stakeholders
• Coordinate system connectivity efforts including data migrations, API integrations, EDI transactions, and end-to-end testing
• Ensure delivery against commitments; monitor progress, proactively address risks, and escalate issues with clear options and impacts
• Champion best practices in security, compliance, and healthcare data standards
• Translate client feedback into product insights to improve repeatability, configurability, and time-to-value
• Create clear documentation including technical playbooks, runbooks, data maps, test plans, and client-facing guides

Collaboration and Influence

• Partner closely with solution architects to validate feasibility, scope, and sequencing
• Work with technical product owners to align client requirements with current capabilities and roadmap
• Coordinate with engineering and operations leaders to ensure readiness for fulfillment and support
• Engage compliance and privacy stakeholders early to mitigate regulatory risk
• Collaborate with sales and business development on pre-sales technical discussions, RFP responses, and scoping
• Interface with client technical teams, program managers, and executive sponsors to drive clarity and decisions