Business Analyst - Stores Network (Lead Deployment Support Analyst)

About the Role

GAP Inc. is transforming its Stores Network to enable the Store of the Future—
supporting always-on connectivity, modern POS, Store Wi-Fi, IoT devices, and cloud- enabled retail applications at global scale.

Our mission is to maintain seamless store operations while enabling the rollout of new technologies that enhance efficiency, empower store teams, and elevate the
customer experience.

The Lead Deployment Support Analyst is a key leadership role responsible for
overseeing deployment support activities, guiding analysts, and ensuring store technology implementations are executed on schedule, with precision, and minimal disruption to business operations.

What You'll Do

Store Network Deployments
• Lead and coordinate store network deployment activities, Store remodels,
Store refreshes, and technology upgrades
• Guide store managers, technicians, and vendor partners through installation and
validation activities
• Monitor project milestones, proactively identify risks, and escalate concerns as
needed
• Ensure accurate documentation, validation, and formal completion sign-off for
deployment activities
Business Analysis & Stakeholder Management• Gather and document business and technical requirements for store network
initiatives
• Translate business needs into clear deployment requirements for engineering
and operations teams
• Serve as a primary point of contact for business partners like network teams,
store operations, vendors and field support
• Provide regular status updates, dashboards, and executive-level summaries for
leadership
Escalation Support – Store Network & Voice Operations
• Provide escalation support for store network incidents impacting POS, Store
Wi-Fi, IoT devices, and critical retail applications
• Act as a single point of coordination during high-impact store outages and
regional incidents
• Partner with Network Operations, Engineering, Service Desk, and vendors to
drive incident resolution and root cause analysis
• Support incident bridges and communications during major incidents
• Identify recurring operational issues and feed insights back into deployment
standards, designs, and processes
Deployment Support & Stabilization
• Support day-of-deployment activities, including coordination with vendors and
store teams
• Track and manage post-deployment issues through stabilization and handoff to
support teams
• Analyze deployment issues and trends to recommend process improvements
and standardization
• Ensure documentation is updated post-deployment (as-built diagrams, inventory,
lessons learned)
Process Improvement & Governance
• Help define and improve deployment processes, change management, and
readiness checklists
• Support standardization of deployment workflows across regions and store
formats
• Assist with vendor coordination, SLAs, and performance tracking
• Drive continuous improvement for de