Credit and Collections Specialist

Our mission is to connect and optimize the world’s commerce. That means the whole world. So we’re determined to nurture our culture of meritocracy where everyone can thrive, no matter what we look like, where we’re from, how we grew up, whom we love, the nature of our faith, or how our bodies or minds work. We’re committed to achieving equity in treatment and opportunity for everyone, where people are judged on the merits and quality of their work.

It all starts with people. Inside every company, behind every brand­ - while business success is often measured in profit, it has always been powered by people. We firmly believe people are the heart of any organization - including our own. That’s why a career here provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside and out. 

 

Position Summary:

Are you a strong communicator who, prioritizes building relationships? Are you versed in dealing with customer credit risk? Are you looking for a dynamic technology environment where new initiatives and consistent learning define daily life? If so, the Credit and Collections Specialist role at ChannelAdvisor may be a great fit for you.

ChannelAdvisor is looking for a strong credit and collections professional with an excellent understanding of credit risks and customer collections best practices to join our team. The successful candidate will be passionate about building relationships with customers as well as internal stakeholders in a global company. This individual will have a history of process improvements that enable efficient cash collections while maintaining excellent customer relationships. The Credit & Collections Specialist is responsible for a global accounts receivable portfolio as assigned by management consistent with the ChannelAdvisor credit and collection policies.

The Credit & Collections Specialist will report to the Senior Manager, Credit and Collections in Morrisville, NC, USA. This role requires interaction with external customers as well as the Sales, Account Management, Finance and Legal departments to initiate and maintain relationships with customers and to collect fees billed to the customer. The successful candidate will be able to evaluate current processes and provide guidance to management based on credit and collections best practices.

 

Responsibilities: 

• Owning a global portfolio of customer accounts, resolving customer disputes, sending collection letters, calling delinquent customers, assisting with account queries and requesting money from customers.
• Processing payment batches and updating information for BACS, credit cards, etc.
• Establishing initial credit terms for customers and periodically re-evaluating terms on existing customers.
• Reviewing and enforcing contractual terms for customer payments.
• Resolving global cases in multiple queues within Salesforce.
• Disablement of delinquent customer accounts as well as enablement when accounts have been settled.
• Preparing management reporting and various account reconciliations as requested.
• Monthly reporting of delinquencies and collection status for your region.
• Maintain updated/correct customer contact information.
• Uploading customer invoices to various portals.
• Assistance in processing Certificates of Residency requests from customers.
• Completing ad hoc reporting and additional project requests as deemed necessary by management.
• Working directly with customers and other internal departments to consistently deliver superior customer service as well as to support company initiatives.

 

Requirements:

• Minimum of 2-3 years of hands-on professional credit and collections experience in a corporate environment
• Thorough understanding of credit and collections best practices
• Ability to represent the Finance department favorably with customers, other departments and external third parties
• Strong Microsoft Excel skills
• Excellent written and verbal communication skills
• Must be able to thrive in a fast-paced goal and deadline driven environment
• Ability to work with high volumes of transactions and customers
• Proactive mindset, a positive, can-do attitude and passion for working collaboratively
• Experience working in a fast-paced software/technology company is a plus
• Preferable prior success working in a global team
• Experience using Salesforce or NetSuite software is a plus

 

What it’s like to work at ChannelAdvisor, a CommerceHub Company

We take a whole-person approach to engage and support our global team. We believe the diversity of our global team is an adva