Manager, Client Services

Job Title: Manager, Client Services

Work Location: This is a remote position but candidates must be commutable to NYC and open to meeting in person.

Start Date: November 27th

 

Recently named one of Fast Company's Most Innovative Companies and AdAge’s A-List Awards Social Media/Influencer Agency of the Year, Whalar is a global creator commerce company that enables creators, brands, and the world’s leading social platforms to work better together to drive business growth for all. 

We help brands stay culturally relevant through strategic creator relationships that deliver entertaining and must-see content at scale. We are differentiated by our unique capabilities, including comprehensive creator talent management, brand partnership expertise, proprietary technology, and a dedicated Web3 innovation practice.  Our team includes over 300 diverse storytellers, creatives, data, and technology specialists across North America, Europe, APAC, and MENA. 

We power the Creator Economy. We are Whalar.

About Client Services:

The Client Services team has ultimate responsibility for the creative output and flawless execution of our campaigns and programs. The team has a helicopter view over all parts of a collaboration and will work with the expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life.

The team has three core functions: 

1. Oversee campaign, budgets and timing across assigned programs
2. Act as the central resource that brings in the right expertise at the right time 
3. Facilitate retention and client satisfaction through excellent operational and servicing standards, and quality creative output

Here’s what you’ll do day-to-day:

• Project manage, organize and direct the day-to-day operations of campaign delivery. This includes: managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management
• Manage, help to develop and mentor at least one Campaign Executive, supporting with career pathing and goal setting
• Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs

Here's what we're looking for:

• Have 4-5+ years’ agency or brand experience, including team management
• Have strong detail-oriented communication, organizational and interpersonal skills
• Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations
• Appreciate and understand the value of creativity
• Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
• Be a curious self-starter with a problem-solving mindset and a proactive ‘can do’ attitude
• Multiple languages is a plus

The salary range for this role is $60,000 - $75,000 and serves as a general guideline reflecting the potential compensation for the role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and ultimately budget approvals.

Our values:

Farewell to long commutes! Our remote-friendly roles offer unmatched comfort and connectivity. By wholeheartedly embracing a camera-friendly culture, our scheduled meetings ingeniously forge a strong sense of connection and camaraderie, even when working from diverse locations.  Whalar is located across 18 states in the US and 6 countries including England, Spain, and Estonia.

At Whalar, diversity, equity, inclusion, and accessibility are at our core. We are deeply committed to reflecting on the unique journeys, authentic voices, and perspectives of our people, our creators, and the communities they represent. Our hope is to impact accessibility beyond compliance and help break societal stigmas and stereotypes.  We hire great people from various backgrounds, not just because it's the right thing to do, but because it strengthens our company.

The perks:

Whalar provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs.

• Company-wide yearly bonus
• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• Home office allowance 
• Fertil