Senior Operations Specialist

<p>&lt;gh-intro&gt;<br/>&lt;text&gt;</p> <p>We are looking for a solutions-driven <strong>Senior Operations Specialist</strong> to support, scale, and optimise our taxi operations across Greece and Cyprus. This role is perfect for someone who thrives on ownership, wants to influence day-to-day market performance, and enjoys working closely with both local and central teams.</p> <p>&lt;/text&gt;<br/>&lt;/gh-intro&gt;</p> <p>&lt;gh-about-us&gt;<br/>&lt;title&gt;<strong>About us</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p>With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.</p> <p>We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.</p> <p>Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!</p> <p>&lt;/text&gt;</p> <p>&lt;/gh-about-us&gt;<br/><br/>&lt;gh-role-detail&gt;</p> <p>&lt;title&gt;<strong>About the role</strong>&lt;/title&gt;</p> <p>&lt;text&gt;</p> <p>As a Senior Operations Specialist, you will own the full taxi driver lifecycle — from acquisition and onboarding to performance management, engagement, and retention. Your work will directly impact service quality, marketplace balance, and customer experience across two key markets.</p> <p>You’ll collaborate with local Greece &amp; Cyprus teams and cross-functional departments such as Central Operations, Product, and Legal, ensuring that local execution aligns with global best practices. This is a hands-on role with real-time influence on operational outcomes, supply growth, and marketplace reliability.</p> <p>.</p> <p>&lt;/text&gt;<br/>&lt;/gh-role-detail&gt;</p> <p>&lt;gh-responsibilities&gt;</p> <p>&lt;title&gt;<strong>Main tasks and responsibilities:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;Gathering and analysing data from various sources (rides data, user feedback, financial reports, etc.) to monitor supply/demand performance and create reports with key insights for stakeholders.&lt;/point&gt;</li> <li>&lt;point&gt;Tracking and developing KPIs (e.g. ride volumes, driver availability, customer satisfaction, and revenue) and dashboards to monitor real-time company performance.&lt;/point&gt;</li> <li>&lt;point&gt;Conducting and benchmarking market research to understand trends and compare company performance against competitors.&lt;/point&gt;</li> <li>&lt;point&gt;Identifying trends, risks, and improvement opportunities on a local level that may impact the business.&lt;/point&gt;</li> <li>&lt;point&gt;Documenting and optimising business processes to improve operational efficiency and customer experience.&lt;/point&gt;</li> <li>&lt;point&gt;Developing and recommending scenarios and strategies to support strategic planning and forecasting.&lt;/point&gt;</li> <li>&lt;point&gt;Leading projects and communicating with cross-functional teams (Product, Marketing, etc.) to ensure operational success and alignment on business goals.&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;</p> <p>&lt;/gh-responsibilities&gt;</p> <p> </p> <p>&lt;gh-requirements&gt;</p> <p>&lt;title&gt;<strong>About you:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;You have 3–5 years of experience in operations, analytics, consulting, or a similar field.&lt;/point&gt;</li> <li>&lt;point&gt;Fluent in <strong>Greek and English</strong> (written and verbal).&lt;/point&gt;</li> <li>&lt;point&gt;Excellent communication and relationship-building skills; comfortable working directly with taxi drivers and fleets.&lt;/point&gt;</li> <li>&lt;point&gt;Fluent in <strong>Greek and English</strong> (written and verbal).&lt;/point&gt;</li> <li>&lt;point&gt;Strong analytical skills with proficiency in Excel/Google Sheets (SQL/Looker is a plus).&lt;/point&gt;</li> <li>&lt;point&gt;Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment.&lt;/point&gt;</li> <li>&lt;point&gt;Proactive, hands-on approach with a strong sense of ownership and initiative.&lt;/point&gt;</li> <li>&lt;point&gt;Experience in mobility, transportation, or high-growth/scale-up environments is an advantage.&lt;/point&gt;</li> </ul> <p>&lt;/bulletpoints&gt;</p> <p>&lt;text&gt;</p> <p>Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!<br/>&lt;/text&gt;<br/>&lt;/gh-requirements&gt;<br/><br/></p> <p>&lt;gh-perks&gt;</p> <p>&lt;title&gt;<strong>Why you’ll love it here:</strong>&lt;/title&gt;</p> <p>&lt;bulletpoints&gt;</p> <ul> <li>&lt;point&gt;Play a direct role in shaping the future of mobility.&lt;/point&gt;</li> <li>&lt;point&gt;Impact millions of customers and partners in 600+ cities across 50+ countries.&lt;/point&gt;</li> <li>&lt;point&gt;Work in f