CPSP Partner Service Manager EMEA & LATAM

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We’re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks.  And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

Job Description

Your Impact

• Drive partner created Service Engagement Forms and end customer satisfaction surveys
• Monitor partner compliance with the CPSP program - Create and manage action plans for non-compliant partners
• Create joint GTM strategy for EMEA traditional partners 
• Work with CBM, Channel Services Teams, Solutions Architects and CPSP Partner Services Managers to build partners enablement cross PANW portfolio  
• Vendor and budget management where applicable 
• Coordinate activity with CPSP partner on Ignite events, Advisory councils, Regional Training, & SE Summit - Continue to significantly improve partners' experience in pursuing joint business - Provide hundreds of leads each year to partner organizations, creating net new ROI for the CPSP program that is trackable/measurable 
• Build the CPSP brand and solidify enablement offerings to partners
• Identify and assess potential CPSP partners within the region via a repeatable process, to see if there’s a strong business need for inviting the partners into the program
• Analyze quality metrics to correctly assess and incent high partner performance 
• Communicate the value of Partner-deliver Professional Services internally and/or externally
• Coordinate on-going training and certification for CPSPs
• SOP tracking for partner interaction along all KPI’s as well as any other additional initiatives
• Build strong relationships with each partners and set regular touch point meetings
• Develop new initiatives for CPSP program or PANW as a whole where applicable

Qualifications

Your Experience

• Bi-lingual fluency in English and Spanish 
• 5+ years of experience with project or account management
• 5+ years in a partner-facing role (System Integration / Global System)
• Understanding of Professional Services delivery
• Strong communication and presentation skills are essential in this role and the ability to authentically speak to technical audiences
• G-suite and MS Office competency

Additional Information

The Team

Palo Alto Networks has developed the Certified Professional Services Partner (CPSP) program to educate, enable, and promote qualified partners who have demonstrated professional services capabilities and expertise. Customers can have full confidence that CPSP partners are leveraging “best practice” deployment methodologies with the support of Palo Alto Networks professional services experts and resources.
For more information on the Certified Professional Services Partner program, download the CPSP Datasheet.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO